Freshdesk is a customer service and engagement platform that brings people and bots together to delight customers at every touchpoint across all channels. Freshdesk empowers businesses to monitor customer conversations across email, phone, chat, social media and instant messaging, improve agent productivity with smart automations, deliver better self-service experiences with AI-chatbots and branded help centers, and monitor key performance metrics with powerful analytics. Freshdesk is used by 40,000 businesses across the globe to make customer service their competitive advantage.