Differentiating your business in a crowded SaaS marketplace requires two-fold approach- Customer-led product centricity and a great marketing. Read this interview by Sujan Patel where he outlines his playbook.

Girish Mathrubootham, CEO at Freshworks talks about the Future of Customer Experience at Refresh 19 London.

This app brings a much-needed functionality where if the same customer raises two or more tickets in a short time span (you can set a time span of your choice), the tickets following the first one will all get automatically merged with the first ticket. (All the other tickets except the first one will get automatically marked as 'Closed'). Here it goes!

Colin Shaw talks to Freshworks about how CX statics remain stagnant throughout the industry and why companies should work on changing this instantly. Sharp points, punched with humour and personal stories.Colin Shaw makes for an entertaining and educational listen.

Martin Hill-Wilson the CX and AI engagement strategist talks to Sairam Krishnan from Freshworks about omni-channel engagement and how it effects the overall customer experience in an enterprise.

Looking back at the funfilled year that 2018 was for Freshworks!

Girish Mathrubootham, CEO, Freshworks talks about the future of customer engagement, the AI wave in the SaaS world, and Freddy - Freshworks’ new omnibot, while presenting his keynote address at Refresh ‘18, Freshworks’ first user conference held in New York.

Our first client is from Australia and that makes this region very special for us. Sreelesh Pillai, GM of Freshworks Australia shares a few important takeaways from Refresh 18 and talks about customer expectations in Australia.

Our CEO and Founder, Girish Mathrubootham, shares the story of Freshworks and his advice for startups at the Refresh:CX conference in Sydney.

The last part of the interview we had with the #BFSI industry leaders is here. Watch out for a few interesting takes on #AI.