Teams | Collaboration | Customer Service | Project Management

Latest Videos

Tutorial: Using Collapsed Reply Threads on Mattermost

We're excited to announce the general availability release of Collapsed Reply Threads, our most requested feature ever. In this video, we'll walk you through what's new with the feature as well as give a quick rundown on how we use Collapsed Reply Threads here at Mattermost to be more productive.

How Analytics is a Key Skill for Women in CX | Ft. Anastasia Zdoroviak, DoorDash

Hear from Anastasia Zdoroviak (Director of Customer Experience, DoorDash) as she talks about the key skills for women transitioning into leadership roles in CX. Netomi helps companies deliver higher quality customer experiences at scale with AI.

Samsung builds a happy framework with Slack | Slack

The framework R&D group of Samsung MX is creating their own Digital HQ where they can collaborate as if they were playing a game through Slack, which can be more closely connected. "It was thanks to Slack that gave us the best solution in terms of security and productivity that we were able to improve both our performance and our organizational culture." - Sally Jeong, Vice President, Framework R&D Group, Samsung MX

Syncing customer data with Hightouch: Crafting Saas

Join Courier pigeons Nica and Shreya as we talk to Hightouch team members Mary and Andrew about how to sync customer data with Hightouch. The Courier and Hightouch integration means that you can send notifications using just a user ID and rely on the integration to find all the contact info you need for your users.

OneDesk - Integrating with Dropbox

Dropbox files to tickets and tasks tickets and tasks. With OneDesk and Dropbox, your cloud storage is directly integrated with your helpdesk and project management software. OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.