No reviews or negative reviews? Get the answer from Godard Abel, CEO and Co-founder of G2. One of the first things customers look for before making a purchase is authentic reviews from fellow shoppers. In fact, about 95% of customers read reviews before making a purchase. Customer reviews provide social proof, build credibility, influence consumer purchase decisions, and help boost online sales by 18%.

Knowledge base articles can help your organization optimize resources and keep useful information in one place. Doing this can reduce the number of tickets by giving end users basic knowledge to resolve some situations by themself. It will also help agents who are unfamiliar with that topic to help others. In this video, we’re showing you how to easily create and administrate knowledge base articles in InvGate Service Desk.

Dale explains recurring revenue – how it differs from normal revenue, and the metrics we use to track it.

What is MRR? What is ARR? Dale explores Monthly Recurring Revenue & Annual Recurring Revenue – two metrics widely used by subscription and SaaS companies. Including what they are, how to calculate them, and how to use them in a smarter way.

Rocket.Chat’s App.Engine is a framework that allows developers to create self-contained apps that are capable of interacting with its host system. These apps can deliver a variety of extended features as well as integrations with all sorts of external systems. Bot and Channel Connectors, Video Conferencing Providers, SlashCommands, Endpoints, Hooks and Events. What you can - and can’t do - with those frameworks?

Say hello to a more delightful analytics experience. Here’s the host of new feature enhancements that await you: With Analytics, you can deep dive into your data and obtain insights, specific to your business. Analytics is a platform built for everyone - you decide which metrics you want to track, how you want to see them and you can do it without having to write even a single line of code.

When should you use Dashboards VS Reports? They are both useful for service desk agents and managers to check in on the operations, health, and other useful performance indicators for their teams and services. In this video, we're exploring their qualities and differences.

nTask Tutorials - How to start a chat in issue?

This video is part of a series called M-Files Fundamentals, where you'll learn the basics of managing information with the M-Files folderless information management solution. In this video, you'll learn how the M-Files way of managing information eliminates typical collaboration pains like versioning chaos. This video series has been provided by the M-Files Training unit.