Teams | Collaboration | Customer Service | Project Management

Over the past few months, thousands of people have been using the Spaces beta to better organise conversations. To recap, Spaces rethink grouping rooms and people, fundamentally improving Element & Matrix to better group conversations instead of viewing all rooms all of the time. They come in three main flavours: Today, we’re incredibly excited to announce that Spaces are officially out of beta!

There is a Cambrian explosion currently underway in the collaboration tools space. The exponential rise in remote working as a result of naturally evolving workplaces and aided by the recent pandemic has created an opportunity for lots of different collaboration tools to take center stage. As our collaboration tools improve, work that would have been nearly impossible to do remotely is becoming more and more common.

By using huddles, split view and Atlas, service teams can deliver faster, seamless customer support.

Building a digital headquarters that enables more flexible, inclusive and productive ways of working.

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.