The post-purchase period is a critical transition time for customers. Often, they need guidance on how to get the most value out of your products. In fact, 88% of buyers in a 2020 Wyzowl report said they’re more likely to remain loyal to a business that provides welcoming, educational onboarding content. Customer onboarding is something you have to get right—every time.
Wondering how to measure productivity of employees working from home? While remote work helps employers reduce costs, it also offers a better work life balance to employees, who benefit from increased productivity. And with the current COVID-19 pandemic, transitioning to remote work has become the default option for thousands of companies. However, as your employees are no longer in the same office space, many employers are left wondering how to measure their productivity.
Transform how you collaborate with clients using Teamwork’s innovative new Client User role. Give your clients the full power of Teamwork for better collaboration, greater visibility, and a more productive client experience, at no extra cost. As an agency or professional services firm, clients are at the heart of everything you do.
Let’s face it: being a call center agent is a tough job. And being a hiring manager tasked with finding people who have call center skills is no walk in the park, either. A wrong decision made during the hiring process can have far-reaching effects, and not the good kind.
As the technology gets better, the criminal minds also upgrade their hacking efforts to exploit the new security system. The cost of damages due to cybercrime and system security breaches is projected to cost over $6 trillion by 2021. The sad truth is, when sophisticated attackers want to get access to your data, they leave no stone unturned to find a way.
Leading a project management team is not for the faint of heart. Between coordinating your team in focusing on the actual work, things can get overwhelming pretty quickly. Luckily, there are many different project management styles and approaches, so everyone can find their ideal workflow. One approach that has become popular in recent years is an Agile methodology that has expanded from its original use in software development to a wealth of other industries.
In Part 1 of this blog series on how to use reports from your B2B customer support software solution to interpret key data and implement strategies as a result. Next, we explore how to use reporting to determine how happy your customers are and what to do if they’re not. Why?
As the COVID-19 crisis was escalating in the UK, the National Health Service (NHS) found itself in the midst of a crisis. Some 40% of key NHS healthcare workers had been forced to self-isolate with unconfirmed coronavirus symptoms in their homes, leaving a colossal gap in the workforce at a time when they needed to operate at full capacity. And since the virus was unconfirmed, many of those isolations were completely unnecessary – the result of runny noses from allergies or common cold symptoms.
