Teams | Collaboration | Customer Service | Project Management

B2B organizations face a persistent challenge: delivering consistent, proactive customer service across complex accounts while managing fragmented data and siloed teams. Service gaps—measurable disconnects between customer expectations and actual service delivery—erode trust and revenue. Gartner’s research on customer experience (CX) maturity repeatedly highlights fragmented data and cross-functional silos as top contributors to service inconsistency in B2B environments.

We spoke to Tom Goodwin, futurist, transformation consultant, and tech optimist, to get his reaction to Teamwork.com’s report The Sprint to AI. Tom’s hot take? Winning the AI race is less about speed, and more about pace, strategy, and keeping a cool head. Here’s 10 key learnings from our chat that offer a different perspective on AI and how it’s impacting client work. Clients on your back about AI?

What a fruitful year this has been! As we wrap up another remarkable year, we’re thrilled to highlight the updates that have made Scoro even more powerful, efficient, and user-friendly. We’ve curated a list of this year’s most impactful product updates. Dive in – it’s the perfect way to get a jump start on your business goals for 2026!

Remazing is a leading international provider of services and software solutions for brands on Amazon and other online marketplaces. The agency helps global brands monitor, optimize, and advertise their presence on Amazon. Before Scoro, Remazing relied on a disconnected mix of SevDesk and Google Sheets to manage finances and budgeting. As the team grew to over 100 employees, the manual effort required to track budgets and analyze profitability this way became unsustainable.

We use all kinds of collaboration tools today—Slack, Teams, Notion, etc. And still, email continues to be the preferred medium for sharing important updates and documents. Because email is such a key part of communication for teams, it’s also one of the easiest ways for confidential messages to end up in the wrong hands. That is where email encryption goes beyond just “a great security feature” and becomes a shield for everything that your team discusses behind the scenes.

Field service has always been a logistics puzzle. Every morning, dispatchers face the same challenge: match the right technician to the right job at the right time. For decades, this meant phone calls, whiteboards, and gut instinct. Now, artificial intelligence is rewriting those rules entirely. The shift is not subtle. Companies that once spent hours coordinating schedules now watch algorithms handle the heavy lifting in seconds. Technicians receive smarter routes. Customers get faster service.

Website performance is a crucial factor that considerably impacts visibility in the modern online world. Hosting a website is vital for speed, security, and improved search engine rankings. Knowing what these components are enables the best potential for an online presence. This post explores the impact that hosting has on each of these elements and how web admins and business owners can make adjustments to their hosting environment to create a more speed-friendly website that also ranks higher on Google.

Three-quarters of creative collaboration happens remotely, but waiting for feedback is the problem slowing teams down - costing marketing teams an average of 3-5 hours weekly in delays and rework. How do you make sure your marketing team stays on top of everything - and that nothing falls through the cracks when writers, designers, and stakeholders are spread across time zones?