Teams | Collaboration | Customer Service | Project Management

Case Study

Made in Basecamp with Hilary Fitzgerald Campbell

Mar 27, 2023 By Basecamp In Basecamp
Hilary used to keep her client notes, doodles, ideas, and invoicing scribbled on post-its, napkins, a pile of sketchbooks, emails and texts. Then she discovered Basecamp. A refreshingly simple project management app, whether you're tech-savvy and have a project manager, or you're a cartoonist that has to do it all.
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Scaling Up and Going Remote: The Success Story of a Digital Marketing Agency You Won't Want to Miss

Mar 25, 2023 By Scoro In Scoro
Discover how StrategiQ, a UK-based digital marketing agency, overcame growth challenges and adapted to remote work with Scoro. With over 20 tools considered, only one provided the end-to-end work management solution to fuel their ambitious growth plans. StrategiQ's Operations Director, Tyler Webb-Harding, shares how Scoro helped the agency track project profitability, resource utilization, and real-time collaboration during the national COVID-19 lockdown.
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geckoboard

The Customer Ops dashboard that motivates agents and saves valuable time for PeopleSafe

Mar 22, 2023 By Sam Gane In Geckoboard

Mo Elsopki, Head of Customer Experience at PeopleSafe tells us how their live Customer Operations dashboard builds friendly competition among agents as well as deflecting ‘internal tickets’ from other departments to help them stay focused on providing great support.

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Innovating Architecture: How Mallol Arquitectos Streamlined Workflows

Mar 22, 2023 By Scoro In Scoro
In this video, we take a closer look at how Mallol Arquitectos transformed its business operations by implementing Scoro. Before Scoro, the company faced the challenges of managing information on different platforms, resulting in data that needed to be synchronized and had no real value.
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geckoboard

How Aalborg Håndbold use dashboards to positively impact the whole Pro handball club

Mar 20, 2023 By Sam Gane In Geckoboard

Martin Stigaard Skammelsen, Head of Marketing and Matchday Experience at Aalborg Håndbold, tells us how he took a whiteboard of daily metrics into a live dashboard that aligns multiple teams around goals that positively impact the whole handball club.

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Westjet's Customer Experience Takes Flight with Netomi | Case Study

Mar 15, 2023 By Netomi In Netomi
In 2017, WestJet was looking for a solution that would bring their guest and employee experience to the next level. After reviewing over 100 options, they adopted a solution that hit all of these requirements (and more) - Netomi. Watch how this partnership changed WestJet's CX in this video case study.
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