Ocado Group and Just Eat Takeaway.com: Using Slack to Build Their Digital HQs
Tech pioneers in the food industry share their experiences of Slack as the collaboration engine of their digital HQs.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Case Study
How Retailer Farmacity Optimized the Number of Agents by 30% with InvGate Service Desk
Farmacity is one of the major retail store chains in Argentina, with a business model that combines pharma with convenience stores. Since its foundation in 1997, it has consolidated its position as the largest employer of pharmaceutical professionals in the country. With more than 300 stores and two distribution centers, Farmacity employs over 7,000 people. Before working with InvGate Service Desk, Farmacity was using a self-developed ticketing solution.
Zinus Customer Support Team Scales to Meet Pandemic-Era Demands | Netomi Case Study
Zinus improved their ticket backlog 60x with Netomi - from 3,000 to less than 50! And the results just get 'bed-er'! Read more in our latest case study! https://resources.netomi.com/hubfs/Content%20Library/zinus-case-study.pdf
RSPB works with HaloITSM to Streamline their Processes
We are a UK-based, but globally reaching conservation charity. We carry out conservation work that you can see from space, built from the ground up. We protect habitats, save species, and help to end the nature and climate emergency. We do this through five main work areas: science, species, places, people and policy. With 2500 staff and 12,000 volunteers, we have the power and resource to act, influence, collaborate and empower people to save nature.
Samsung builds a happy framework with Slack | Slack
The framework R&D group of Samsung MX is creating their own Digital HQ where they can collaborate as if they were playing a game through Slack, which can be more closely connected. "It was thanks to Slack that gave us the best solution in terms of security and productivity that we were able to improve both our performance and our organizational culture." - Sally Jeong, Vice President, Framework R&D Group, Samsung MX
Agency delivers excellent client service with Scoro
Hub began life as a video production company 20 years ago, operating from a single room. Now, it is an agency that delivers extraordinary audience engagement for its clients in a variety of sectors, notably financial services, legal, education and retail. When we spoke to Co-founder Kate, Hub was preparing to move to larger premises to accommodate a team expected to exceed 50 within the next three years.
How Dropbox's Virtual First Toolkit in Miro supercharges distributed teamwork
Chances are that you are reading this from your home office (AKA bedroom, living room, or even kitchen). By now, many of us are not only used to working remotely, but have uncovered some real opportunities for efficiency. With our Virtual First strategy for distributed teams, Dropbox committed early on to guiding employees on the behavioral shifts necessary and to providing resources to be effective working from virtually anywhere.
How Under Armour drives innovation with Miro
The Under Armour team is deeply committed to designing products that help athletes perform better on the field. In their office, teamwork and collaboration are the mission-critical values they apply to consistently innovate. To keep the collaborative magic alive during a new era of remote and hybrid teams, Under Armor Implemented Miro to create a virtual conference room that keeps conversations inclusive and teams aligned.
Skyscanner engineers find answers 95% faster using HelpDesk+ in Slack
The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.
Customer Story: UNO MINDA saves 10 percent of its workforce time using Zoho Projects
UNO MINDA Group is engaged in manufacturing, development, and sales of diverse auto components for both global & domestic markets. Watch how Zoho Projects has helped their organization in bringing visibility to every stage of their operations. They were looking for a lightweight, easy-to-use tool and easy-to-deploy tool to manage their projects. Zoho Projects fit all their criteria and enhanced the collaboration in their workforce thereby making their project management process simpler.