What's Good: Ticket Forms in Zendesk Support
Learn how to provide a more tailored support experience for your customers using Ticket Forms in Zendesk Support.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
What do Modern Retail Customers Expect from Customer Service?
Zendesk's COO, Tom Keiser, explored the recent trends that modern retail customers expect from customer service today at the 2018 NRF Retail Show & EXPO. In this talk, he looks at the power of personalization and context, brand trust and authenticity, and highlights how VP of Global Customer Care from Fossil, approached creating a global omnichannel customer service platform with Zendesk.
Future for University IT is customer-centric, finds research by Service Desk Institute for Freshworks
Nearly 80 percent of university IT teams to focus on customer experience over next twelve months
Modern Relationships: The Ups and Downs of Marrying Machine Learning and Customer Experiences
At the AI Summit in San Francisco, Zendesk’s Jason Maynard and Dollar Shave Club’s Brian Crumpley shared what they have learned from combining machine learning with customer experiences.
What's Good: CSAT Surveys in Zendesk Support
Use simple customer satisfaction (CSAT) surveys in Zendesk Support to gather feedback from your clients, and drive improvement across the customer journey.
TSU Webinar - November 2017 - Products
Learn more about how Products in TeamSupport can keep your help desk team organized and improve your customer knowledge!
What's Good: Schedules in Zendesk Support
Learn more about using Schedules in Zendesk Support, and see how it can impact both the customer experience and team reporting.
Freshworks Revamps Its Flagship Product Freshdesk - Calls It The 'Mint' Experience
Brand new helpdesk experience focuses on delivering modern, agile customer support
October 2017 TSU Webinar - Customer Chat
Learn how Customer Chat can be utilized in TeamSupport for more instantaneous communication with your customers!
Zendesk Unveils Products to Help Enterprises Build Better Customer Relationships
SAN FRANCISCO – October 24, 2017 – Zendesk (NYSE: ZEN) redefines customers relationships, creating beautifully simple software for more than 107,000 customers. For 10 years, its focus has been on connecting companies and customers in better ways. Now Zendesk is expanding enterprise and machine learning capabilities with new product offerings: Talk Enterprise, Chat Enterprise and Answer Bot.