Teams | Collaboration | Customer Service | Project Management

If you're looking to give your business a competitive edge, it's worth paying attention to emerging technologies. The latest Forrester report highlights the top 10 technologies for 2024 that can provide businesses with a significant advantage. It offers valuable insights for tech leaders, guiding them in making informed decisions that balance immediate benefits with future growth. Let’s break down the report, the key technologies it covers, and their potential impact on businesses.

The Great Resignation has shaken up the job market, with millions quitting their jobs in search of better opportunities. Now, companies are realizing that investing in employee development is no longer just a "nice-to-have"—it's an essential strategy for attracting, retaining, and empowering top talent. The data is clear: organizations that prioritize upskilling and reskilling their workforce are far more likely to thrive. The future of work demands agile, adaptable teams who are lifelong learners.

Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.

TeamSupport, the leading customer support software provider, has announced significant advancements to its Jira integration, setting a new industry standard for seamless collaboration between customer support and engineering teams. With an array of innovative features, TeamSupport’s enhanced Jira integration tackles the long-standing challenges faced by customer support agents when working with Jira and their support software, ensuring heightened efficiency and improved customer satisfaction.

The July 2024 release of OneDesk is live. The following new features and enhancements are now available.

In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.

If your business has not adopted IT customer service software, doing so should be a priority as part of your digital transformation.

Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.

In the realm of human resources, HR service delivery determines how effectively an organization can support its employees and meet their needs. This practice refers to the solutions, processes, and models a company uses to deliver services to employees, including onboarding, payroll, benefits enrollment, and document management. This handbook is designed to provide a comprehensive guide for HR professionals looking to optimize their service delivery processes.