We’re delighted to bring you some exciting new updates from across the Teamwork Platform this month. From updated User Rates, multiple forms per project, dedicated Project Channels, and the new Events, we hope you love these new features just as much as we do!

It's time for a roundup of the features released during Q2 2021 here at Teamwork. We had another busy, yet exciting, quarter as our product teams got to work. In case you missed any updates, check out all of the Teamwork features released over the second quarter of our year to see how each could help your business. We hope you enjoyed the new features released this last quarter, and as always, we’d love to hear your feedback.

There’s no denying the key role project deliverables play in completing projects on time, on budget, and with minimal friction. They help set stakeholder expectations, instruct your team members, and provide you with a step-by-step action plan for achieving your project’s goals. When you consider their wide-reaching implications, it becomes clear that you can’t afford to coast by with only a surface-level understanding of these critical project elements.

We can all agree bugs are a problem. They affect your customers' experience with your software and pose a real threat to your profitability. Unaddressed, bugs make people stop using your products, uninstall your apps, and force customers to look at your competitors for solutions. That's why it’s vital that you have a reliable process for handling bugs in your software.

Knowledge sharing within an agency has never been easier—as long as you have the tools and the will to tell others what you know. The problem is that research shows more information generally leads to less knowledge sharing within a team. A phenomenon called “knowledge hoarding” may be to blame, or something less sinister, like employees not having the necessary tools to share what they know. So, what does that mean for your workplace?

Slack is undoubtedly one of our most popular integrations to date. With that in mind, we’ve implemented some of your suggestions to improve your experience using Slack with Teamwork and we think Version 2 of this integration will be a game-changer.

The human resources department is basically the backbone of a business. They hire new recruits, manage employee requests, onboard new employees, and ensure every department is working well together. But, with so many tasks to juggle, things can quickly become chaotic and HR projects can slip through the cracks. Luckily, there’s a solution: project management for HR.

Without clients, an agency is nothing. That's why client communication is so important—it's a bridge between you and your clients. Great communication builds relationships and trust and can turn clients into lifelong advocates for your agency. With studies showing 70% of customers tie their experiences with businesses to how they’re treated, it’s obvious that agencies should be looking for ways to make every interaction count.