Knowledge sharing is the act of developing processes to help an organization access important information across multiple teams. In this article, we discuss different types of knowledge your team may want to document and actionable tips to build a knowledge sharing culture within your organization. Sharing information is something we do every day. A quick text, a conversation over coffee, or even a phone call are all examples of knowledge sharing. Knowledge sharing in the workplace is equally prevalent.

When employees need answers quickly, hunting through multiple platforms for the right information can be frustrating. That’s why connecting your company’s knowledge base to Teams is such a valuable move. Microsoft Teams is already the central hub for many organizations, so integrating your knowledge base simplifies access to information, streamlines support, and strengthens your omnichannel strategy. But how does this work in practice?

In today’s world, Software as a Service (SaaS) companies face the continual challenge of meeting growing customer expectations while maintaining efficient operations. One of the most effective strategies to address this challenge is to develop a robust knowledge base for self-service support. This approach not only empowers customers to resolve issues autonomously but also allows support teams to focus on more complex queries that truly need human intervention.

Are you looking to create a knowledge base? You don’t know where to start? Well, let me tell you that you’re in the right place. A knowledge base (KB) is a central tool within the scope of Knowledge Management. It can be a game-changer if you’re looking to improve self-service support, reduce repetitive support tickets and questions, and improve overall information sharing among employees.

In today’s fast-paced and constantly evolving business landscape, shared services teams play a critical role in delivering consistent and efficient services across various departments within organizations. Whether it's finance, HR, IT, or customer service, shared services are essential to streamline operations, reduce costs, and improve service delivery. One of the key challenges these teams face, however, is managing and sharing knowledge effectively.

In today's fast-paced business environment, professional services companies, including consulting firms and shared services organizations, face the challenge of managing vast amounts of information and expertise. Effective knowledge management is critical for these companies to maintain a competitive edge, streamline processes, and provide exceptional service to their clients. But what exactly is knowledge management, and why is it so vital for professional services companies?

HR teams handle vast amounts of information daily—policies, employee records, training materials, compliance documents, and more. Organizing all this data can become a challenge, especially as companies grow. That’s where HR Knowledge Management (KM) steps in. With a structured way to collect, store, and share HR knowledge, a solid KM system helps streamline operations, improve decision-making, and boost employee satisfaction.

In Service Management, there's a vast amount of knowledge at play—some of it is documented and formalized, and some of it is not. Implicit knowledge may not be as straightforward to manage as explicit knowledge, which is easy to capture and share through manuals or databases. What happens with this knowledge that isn’t so easily put into words?