Avoid breaking promises and improve customer service with these three steps.

Nurture stronger relationships with customers and foster seamless communication with external partners.

Covid-19 brought a sea change to how we work, and there is no going back to business as usual. The organisations that will thrive are the ones that can combine the best of their previous practices with the new methods developed while people worked from home. IT leaders are key to creating this hybrid workplace.

Our director of legal shares how he used Slack (and emergency time off) to balance work, family and health.

Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.