It’s critical to bring new reps into the fold quickly and set them up for success. Here’s a look at how we do it at Slack.

Guru integrates with Slack to bring a fast, accessible and up-to-date knowledge management system to every Shopify team.

How we’re bridging the gap between teams, tools and data so that everyone can work together faster to deliver customer-centric solutions.

Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners.

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster.

Future Forum data shows employee experience scores plummeting as ‘RTO’ policies take effect, particularly for those without schedule flexibility.