Teams | Collaboration | Customer Service | Project Management

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flowace

BPO vs KPO: 10 Differences That You Must Know

Jul 2, 2024 By Varun Kodnani In Flowace
BPO vs KPO: Outsourcing business services is a well-established technique among many established corporations. Often, small businesses don’t have enough resources to build an in-house team. They opt for outsourcing, be it knowledge process outsourcing (KPO), which involves delegating high-level tasks demanding specialized expertise or problem-solving to external organizations, or BPO call centers, which manage client queries.
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DeskTrack

Top 10 Benefits of People Analytics for Businesses

Jul 2, 2024 By DeskTrack In DeskTrack
Let us start by asking you a simple question. What is the most essential resource in your organization? Your people, right? Ie., your employees. They are the resources that make your other resources work in your organization’s favor. Thus, giving you more productivity, adding to your profits. However, what if you don’t have the right employees for your requirements or find it challenging to find the right people? That’s why you need people analytics to simplify the HR processes.
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wanywhere

Importance of Data Privacy - Effective Solutions for IT Teams

Jul 2, 2024 By wAnywhere In wAnywhere
Around 90% of organizations expressed concerns about growing internal data threats in 2024. Among them, 53% of organizations struggle to detect and eliminate data risks while 37% of organizations face difficulties in predicting and preventing internal data breaches than external data attacks. The rise in unvalidated data exposure has almost doubled since 2019 hinting at an urgent need to control malicious insiders and ensure information security.
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insightful

Operation Efficiency: Your 5-Step Battle Plan to Conquer Chaos & Crush Goals

Jul 2, 2024 By Dora Ordanić In Insightful
Explore five cutting-edge approaches to supercharge your team's output. Learn how Insightful's innovative time logging software tools can support the implementation of these methodologies, from AI-driven insights to Agile workflows, helping you overcome productivity hurdles and achieve remarkable results.
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InvGate

Securly Pass: eHall Pass Management Software

Jul 2, 2024 By Jorge Farah In InvGate
In the dynamic environment of modern K-12 schools, the traditional paper-based hall pass system is becoming increasingly outdated. These systems often fail to meet the evolving needs of schools, leading to challenges in student accountability, safety, and instructional time management. Enter Securly Pass, an innovative ehallpass system designed specifically for K-12 schools. This comprehensive solution aims to improve student accountability, increase safety, and maximize instructional time.
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CurrentWare

What is User Activity Monitoring (UAM)?

Jul 2, 2024 By Dale Strickland In CurrentWare
In our ever-evolving cybersecurity landscape organizations must keep a watchful eye on user activity to ensure critical assets are protected against a potential insider threat. This practice, known as user activity monitoring (UAM), involves tracking and recording what users do on devices, networks, and applications. UAM serves a dual purpose: Improving security and understanding end-user behavior.
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rocket.chat

Rocket.Chat AI: Empowering you with data sovereignty and accuracy

Jul 2, 2024 By Pavithra Sudhakar In Rocket.Chat
We live in an era of artificial intelligence, and its benefits are undeniable. However, it is critical to ensure organizations can trust what AI has to offer and reduce risks, especially in government, defense, and critical infrastructure. The European Union AI Act and the Biden Administration’s AI Bill of Rights are a testament to this. At Rocket.Chat, security isn’t an afterthought; it’s an integral part of our original blueprint.
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exoprise

SaaS and Microsoft 365 Service Level Agreement Credit Recovery

Jul 1, 2024 By Simon Dion In Exoprise
In this article, we will be covering Service-Level Agreement (SLA) credits and the general steps Software-as-a-Service customers must take to recover them. We'll also go over the typical information required by SaaS vendors, how to collect this information, and how CloudReady synthetics can expedite the SLA credit recovery process. SLA credits are a type of compensation to customers by service providers when service providers fail to achieve the agreed-upon service levels. These credits are applied to customer accounts as monetary refunds or credits to be used for future services.
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