Teams | Collaboration | Customer Service | Project Management

Keep your Zendesk clean and consistent with this simple trick: the 'Not Present' condition. In this episode of Unlocking Zendesk, expert Jude Kriwald shows how one of the most overlooked options in triggers and views can instantly tidy up your workflows. Instead of checking for a specific value, Not Present checks whether a field has been filled at all — making it perfect for catching incomplete or forgotten tickets.

Adding multiple Zendesk metrics to the same visualization is as easy as a button click. With Geckoboard it's easy to compare things like new Vs solved tickets, response time Vs resolution time, and a whole lot more - all in real-time.

"You can't build a scalable business on vibes" - Why enterprise teams struggle with HubSpot reporting Bryan Byler, CRO at Aptitude 8, one of the top HubSpot consulting firms globally, breaks down the real challenges facing enterprise teams when it comes to data visibility and reporting effectiveness.

Why HubSpot's 15-minute refresh rate isn't fast enough for service teams James Byrne Co-Founder of Rev Odyssey, one of HubSpot's Diamond solution partners, breaks down the real challenges facing service teams when it comes to reporting and data visibility.

Want to see how fast you can turn Zendesk data into a live, shareable dashboard? In this speed run, we build a custom real-time Zendesk dashboard from scratch in 8 minutes minutes using Geckoboard's Zendesk integration.

Get alerted in real-time when Zendesk metrics change. From spikes in ticket volume to SLAs - it's easy to use Geckoboard to keep track of important changes in your Zendesk data, without having to wait for a report to refresh.

Your support team spends way too much time typing customer names, ticket numbers, and agent details into every response. Zendesk placeholders can fix this. In this video, we show you how to use dynamic fields that automatically pull live data into your macros, triggers, automations, and email templates. Your responses stay personal without the repetitive work.

We’ve massively expanded the range of call-related metrics from Zendesk you can share on your Geckoboard dashboards, opening up a huge range of possibilities for teams using Zendesk Voice. The new additions can now be found within our existing Zendesk Support integration, and allow you to monitor historical call performance in much more detail than before. Simply click the new Voice category within our Zendesk Support integration, and select from a range of new metrics including.

At Zendesk Showcase London, Geckoboard CEO Tom Randle sat down with Chris Brogan, VP of Customer and Risk Operations at Token.io, for an eye-opening conversation about transforming support from a reactive function into a strategic powerhouse. The problem Chris solved:"I was the gatekeeper of data where I was getting a lot of requests from senior management... what's happening with tickets? What's going on with the customer journey?".

The pending status might be Zendesk's most underrated feature. Most support teams ignore it, but it can transform how your team manages tickets and protects your SLA performance. In this video, Jude explains exactly when to use pending status and how to set it up properly for maximum impact. What you'll learn: When to use pending vs keeping tickets open How pending status keeps agent views focused on actionable work Why tickets automatically reopen when customers respond How pending status pauses SLA timers (protecting your targets) Setup tips for views and follow-up automation.