Even if the 'Hybrid Working Model' was introduced in the early 1990s, it was accredited and accepted prodigiously during COVID-19. This pandemic has upside down the dynamic work culture, and businesses have transformed from in-office to remote work culture. Later on, this transformation sparked an ongoing dispute between employers and employees over the preference for working from home or returning to the office, ultimately leading to an agreement to uphold the hybrid working policy.

Now valued at over $1 billion dollars, Aircall has charted an impressive path to growth. The cloud-based phone system is used by sales teams and customer service teams in over 17,000 companies worldwide With a growing customer base, it’s not surprising that the platform has also built up a thriving eco-system of third-party apps and integrations to help you get the most out of your Aircall subscription.

Experience management is a hot IT service management (ITSM) trend, bringing with it experience level agreements (XLAs). However, if you’ve tried to find an agreed-upon definition of what an XLA is online, you’ll find that there isn’t one. Besides, as with service level agreements (SLAs) and service-level metrics or targets, the term XLA can also have multiple meanings. To help, this blog sheds some light on what XLAs are and how best to approach them.

Discover strategic synergy in BPO operations and Insightful's role in enhancing efficiency. Explore the challenges, solutions, and transformative impact of aligning goals, processes, and resources in the dynamic world of Business Process Outsourcing.

We’re pleased to announce that InvGate has recently renewed the SOC 2 Type II certification. This achievement shows our commitment to the industry’s best data protection and compliance practices. The SOC 2 standard was developed by the American Institute of Certified Public Accountants (AICPA). It consists of a third-party audit that evaluates how companies worldwide handle data privacy. Keep reading to learn how the renewal impacts you.

Every organization wants to perform its best to survive and surpass the competition in this fast-paced world. It cannot walk by itself, it cannot run by itself, it cannot fall by itself, it cannot rise by itself, nor it can reach anywhere by itself! Put simply, every organization relies on its workforce to aim and fulfill its goals. This implies that a business’s performance is directly related to that of its employees!

Aircall is one of the most popular cloud phone systems – used by sales teams and customer service teams alike. It also provides excellent reporting and analytics features, so managers can stay on top of KPIs and Service Level Agreements. However, as any good contact center manager will know, the situation on any given day can change fast – it’s not enough for one person to be on top of the team’s performance metrics.

Everyone, everywhere, wants a good deal — and good quality. We want a bargain at the car lot, but not on a lemon that won’t survive the drive home. We don’t want to pay $20 for bananas at the grocery store, but we don’t want half-rotten ones swarmed by fruit flies either. We want good quality at the best price. In business, balancing price and quality can get complicated. The things we buy or contract for are complex and nuanced, and so are their procurement processes.

As the use of VPNs (Virtual Private Networks) becomes increasingly prevalent, ensuring their efficient, speedy, and reliable performance is crucial. Synthetic monitoring allows organizations to create simulated scenarios to evaluate and measure VPN performance, enabling them to optimize user experience and troubleshoot any issues that may arise. Exoprise provides a suite of products which work together for highly effective VPN performance gains.