Teams | Collaboration | Customer Service | Project Management

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15 employee engagement programs to transform your workplace

The foundation of any successful company is its employees. Engaged employees are more loyal, productive, and satisfied, which greatly improves the performance of the entire business. Good employee engagement programs encourage a happy workplace, which attracts and keeps great talent. Employee involvement may boost productivity and result in a 21% rise in corporate profitability, according to Gallup researchers.

ITIL ticket types, what you need to know

Running a busy IT department, juggling everything from system outages to user requests and planned changes can quickly become overwhelming without a solid system to organize and track these tasks. That's where ITIL ticket types come into play. They're not just simple categories; they represent a structured approach to managing IT tasks and issues that can transform your team's operations.

10 Best Remote Desktop Monitoring Software

140 Have you ever wondered how you can keep an eye on your remote team’s computer usage from afar? Remote desktop monitoring software does exactly that, providing you with a real-time view of what your employees are doing on their computers. Regardless of whether you are an entrepreneur, an IT director, or simply a person who wants to improve productivity, the choice of a tool is critical. Here, you will find a detailed list of the 10 best remote desktop monitoring software tools.

Managing Security and Accessibility in Internal Communication: Best Practices and Key Strategies

Effective internal communication is the backbone of any successful organization, but oftentimes, effectiveness means a lack of safety measures. Hence, ensuring both security and accessibility in your communication channels is crucial for protecting sensitive information while keeping everyone informed and engaged. Prioritizing security means implementing consistent measures such as end-to-end encryption and centralized storage with granular access controls.

What is Employee Skill Development? Why It Matters?

Employee skill development has come to the fore as an integral dimension of contemporary business strategy for enhancing capabilities and competencies given organizational goals. This is a continuous process of learning and growth-oriented toward improving employees’ personal and professional skills. Companies should, therefore, invest in workforce analytics if they want to be competitive and innovative in these rapidly changing times.

How to Build a Knowledge Base

The knowledge base is an essential part of IT support self-service options, right next to the service catalog and the self-service portal. With a solid knowledge base, you can significantly reduce the number of tickets submitted to the help desk since you allow end-users to solve problems by themselves. In addition, if you set them as private, you can create an internal knowledge base for your agents to set up standard operating procedures and help them troubleshoot issues.

What is Applicant Tracking Software? Features, Working Process

These days, applicant-tracking systems are a part of every organization. In today’s fast-paced, technology-oriented, and data-driven work world, you can’t help, but minimize human intervention. Even during the employee onboarding process. However, that doesn’t mean that the software is stealing the job of your HR managers and department. It’s only simplifying their tasks by lifting an otherwise heavy burden off of their shoulders. So, what are we talking about here?

Enhanced Productivity with Efficient Human Resource Management Tools

Contrary to popular belief, boosting productivity in your organization doesn’t have to be an insurmountable challenge, and the right human resource management tools can make all the difference. That’s why you need efficient HR software—with it, you can streamline various HR processes, from recruitment and talent acquisition to performance management and employee well-being.

How I do it in Miro: PI Planning with Becky Juda at CleanChoice Energy

PI planning is an essential element of the road to success for many organizations. Taking part in or conducting PI planning sessions provides an opportunity for business stakeholders, project owners and teams to review their program backlog, identify priorities and analyze and determine their goals. As part of PI planning, it’s important to get the team together in an engaging and collaborative way.