ChatGPT took the world by storm at the end of January and revolutionized the use of Artificial Intelligence (AI) for creating content. But what is ChatGPT exactly? In a nutshell, it’s a conversational AI model developed by OpenAI, an AI research lab based on natural language processing (NLP) and deep learning. It is designed to provide users with an easy and intuitive way to interact with an AI system in natural language. Keep reading to discover what it can do, how it works, and how to use it.

It’s the time of year when social media is awash with links to “IT service management (ITSM) in 2023” articles and blogs. These opinions and insights can be helpful to ITSM practitioners, assisting them in forming their future vision for IT service delivery and support. However, practitioners can and should also benefit from looking back. To this effect, this blog tries to capture and share what we, as an ITSM industry, learned about ITSM in 2022.

The B2B helpdesk is made up of a core team inside a company’s IT apparatus that assists with issues that arise for a specific type of technological incident or problem. This serves an obvious need of ensuring that such issues are resolved quickly, reliably, and repeatedly—to reassure businesses and their clients that they can continue operating while a dedicated team promptly addresses these specific issues.

Frustrated by frequent ChatGPT downtime? Or perhaps by it churning out outdated or non-factual responses? You can overcome these limitations by exploring ChatGPT alternatives out there. While ChatGPT is an excellent artificial intelligence (AI) masterpiece, don’t be stuck when it falls short of your expectations.

If you're running an IT department, then you know how important it is to obtain customer feedback. Not only does this help ensure that you are meeting your customers' needs, but it also gives you a chance to improve your services. Without it, you are flying blind and can't make informed decisions about how to improve your product or service. Obtaining customer feedback can be a little tricky, we know.

The customer service experience is one of the most important aspects of a sales-driven business. When consumers have a good one, they are more likely to purchase again and to refer friends and family. This is all in addition to establishing a quality reputation as a business that takes care of those that work with them. Customer experience is different from good customer service, in any case.

The tier 4 help desk is the final layer in the 5 levels of IT support. Its main purpose is to effectively handle incidents for services that the organization has outsourced. This means that tier 4 support handles everything by tiers 0 to 3, but this time the work is carried out by a third-party help desk. Tier 4 support is typically used when it is not possible to have the required support knowledge in-house or if third-party support is needed at a contractual level, for example, to maintain a warranty.

For most working professionals, improving productivity means decluttering their diskspace or downloading a slew of Chrome extensions. However, for those who work in the IT field, productivity is synonymous with maximizing every tool available to perfectly juggle between tasks. Since most IT professionals prefer Windows OS, we’re about to explore some handy Windows productivity tips to help you reduce distractions and optimize your workflow.