At this point, it’s not new that at InvGate, we always keep improving and to bring you the best experience – and December is not an exception. We have new features and updates that include: Let’s get started.

B2B Customer Service can make or break a company; at the center of that service lies the customer experience (CX). But while 87% of companies believe they provide a strong customer experience, only 11% of their customer base agrees. For B2B companies, that disparity can be particularly damaging. Business customers tend to have a higher standard when it comes to service. They’re typically spending more and coming to the table with more clout than the average consumer.

Human Resources can automate several processes to improve employee experience and increase the department's efficiency. We already covered onboarding, and now it's time for employee offboarding automation. Though it might be a bit neglected, the offboarding process is as crucial as any other HR task, mostly for security and economic reasons. It helps you protect both your company's data and assets, especially in remote work environments.

Support teams are used to receive requests of all kinds. When building a help desk from scratch, organizations use the 5-level structure to assign tickets according to the agents’ knowledge and expertise. This is a key step in order to properly solve problems as quickly as possible, and comply with SLAs. In , you can set up your structure to manage your agents’ labor by using help desks. You can organize them by labels and sub-labels, making it easy to scale tickets, if necessary.

We are approaching the end of Q4 and it is time to defend the IT budget for next year. It is then that, as IT managers, we ask ourselves: wouldn't it be convenient to outsource IT? Of course, this is not a simple question to answer, mainly because we need to analyze multiple factors in order to find an answer that fits each organization. So, if you're looking for a yes or no answer, we're sorry to disappoint you.

Same as with an email ticketing system, integrating Microsoft Teams with your help desk is a way to use an established communication channel in your organization to your advantage. If your company has this software as part of its tech stack, your Support Team must be already receiving requests and issues through there. The thing is that, if left unattended, it becomes an informal communication channel.

Human Resources is responsible for a variety of functions within an organization, from hiring and onboarding to benefits and payroll. And, as also happens with IT, there are several repetitive tasks within those responsibilities. That's why companies are leaning more and more into HR automation to put their teams' time to better use. This is nothing more than to use technology to streamline HR processes and improve efficiency. To do so, there is multiple HR automation software out there.

Enterprise workflow automation can streamline processes across teams and departments in your organization, resulting in improved efficiency and cost savings. ‍ If you are feeling bogged down by tedious and repetitive tasks that distract you away from more meaningful, high-value tasks, then it is time to consider implementing an enterprise workflow automation solution.