Teams | Collaboration | Customer Service | Project Management

ITSM

InvGate

Organizing Support with an Email Ticketing System

Oct 4, 2022 By Kimberly Yánez In InvGate
Organizing IT support can be challenging, especially if you rely on email as your primary means of communication. It doesn’t matter how many tags you create or how detailed your guidelines are; the tool is not meant for that, and thus your order is unsustainable. Luckily, an email ticketing system can fix most problems.
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HaloITSM

G2 Fall 2022 Awards

Sep 29, 2022 By Finlay Brown In HaloITSM

G2 Awards Based on thousands of reviews within the IT Service Management sector on G2, HaloITSM has been awarded 7 badges for the Fall of 2022. As you can see from the image above, these awards include: Overall, three of our ratings that stand out on G2, which we are really proud of, include ‘Ease of Use’ (9.8/10), ‘Quality of Support’ (9.7/10) and ‘Ease of Setup’ (9.2/10).

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InvGate

Case Study: Improving NPS Indicators with Audit-Ready Processes for Lending Institution

Sep 28, 2022 By InvGate In InvGate
With 40,000 clients, EfectivoSí is a leading financial company in Argentina focused on satisfying the needs of the unbanked sector of the population. Due to the nature of the financial business, it faces great challenges in the management of services and technology. The financial industry holds particularly rigorous policies and regulations defined by the Central Bank.
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InvGate

How to Leverage Software to Improve Customer Service Efficiency

Sep 27, 2022 By Celeste Mottesi In InvGate
As the software industry progressed, so has the customer service sector. As a result, the customer service landscape has changed dramatically in recent years, and software has played an enormous role in this change. Gone are the days of waiting on hold for hours or dealing with frustrating automated menus. Instead, today’s customers expect and demand a much higher level of service, and software is one of the vital tools that customer service teams use to meet those expectations.
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InvGate

People-First Culture is Here: Enterprises Looking to Build Out Experience Management Programs

Sep 26, 2022 By Kimberly Yánez In InvGate
In today's IT industry, customer experience is often lauded as essential to a company's success. But what about the employees? They're actually interfacing with customers daily, so their experience is just as significant – if not more so. That's why enterprises are looking to build out digital employee experience programs, according to HappySignals’s latest report.
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startingpoint

5 Business Automation Workflow Solutions

Sep 21, 2022 By StartingPoint In StartingPoint
Business automation workflow solutions help accelerate your business processes. There are a wide variety of these solutions on the market, and they can be used to automate just about any process in your business. You name it, there's probably a workflow solution that can help. This guide will explore five business automation workflow solutions for your organization. Whether you're looking to automate your sales processes, customer support operations, or marketing campaigns, there's a workflow solution out there that can help.
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InvGate

How to Write a Good Knowledge Base Article? Marketers Share Tips to Create Effective Content

Sep 20, 2022 By Kimberly Yánez In InvGate
If you're tasked with writing knowledge base articles, you might wonder how to make your content compelling. After all, the whole point of a knowledge base is to provide users with the information needed, so it's essential to get it right. This is how your company communicates instructions, processes, and more, thus becoming a key part of customer support.
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InvGate

Tammy Ward and Niko Miller's Tips to Implement a People-first Culture in Your IT Teams

Sep 16, 2022 By Kimberly Yánez In InvGate
It's no secret that IT teams are often considered the "anti-people" department within an organization. But what if your IT team could be a model of a people-first culture? When people think of IT teams, the first thing that comes to mind is technology. However, people are the heart of any IT team — without them, all the technology in the world would be useless. So, in order to create a successful and productive IT team, this is the way to go.
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startingpoint

7 Process Improvement Examples (+ 4 Actionable Tips)

Sep 16, 2022 By StartingPoint In StartingPoint

Process improvement is the continuous refinement of workflows within an organization. To achieve operational excellence, you need to relentlessly work on improving your processes. By doing so, you will minimize waste, optimize resources, and improve quality and productivity. Without any hesitation, let's explore the best process improvement examples.

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InvGate

Zoho Desk vs. Zendesk: Differences and Similarities

Sep 14, 2022 By Celeste Mottesi In InvGate
It's safe to say that if you are looking for information comparing Zoho Desk vs. Zendesk, you're on the lookout for new help desk software. And let us tell you, that's not an easy task. There's so much to consider! If this is your first ITSM tool, you might want to be sure that it checks the whole list of features any service desk software must have.
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