Last week, the Wall Street Journal published an article titled It’s Time to Get Rid of the IT Department. It’s paywalled, so those without a subscription might not be able to read it, but the gist of it is this: IT departments are the lumbering remnants of a bygone era, and as such should be put out to pasture.
How much do you know about building relationships with clients? In this guide, we are going to break down all you need to know about building relationships with clients. If you are exploring ways to increase customer retention and reduce churn, this is the perfect guide for you. Let’s dive straight into some practical tips on how to build strong and fruitful relationships with clients.
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Enterprise service management - whether in its pure form or supporting digital transformation strategies - is still one of the hottest IT service management (ITSM) or service management trends.
Coppel, one of the leading department stores in Mexico, has been awarded Best Service Desk Improvement Project at the 2021 IT Service & Support Awards LATAM. The Service Desk Institute's IT Service & Support Awards seek to highlight the achievements of IT organizations as well as leaders working in the Digital Service Management and Technical Support industry.
Unlike when ITSM was considered an IT improvement approach, service management now drives the entire business. Besides, it is among the most critical practices organizations should have to keep up with changing times and foster business success. But for an organization to thrive and build a sturdy structure around its IT services, it needs reliable ITSM service desk software. So, what exactly is ITSM service desk software, and why is it important? Read on to find out.
Software for consulting firms can be used to streamline workflows and provide improved client experiences. If you're serious about scaling your consulting firm, you should leverage tools and solutions to support your growth. With more software solutions for consultants on the market than ever before, now is the time to begin embracing these solutions to fuel your firm's growth.
Do you know how to start a consulting business? In this quick guide, we are going to break down all you need to know about how to start a consulting business. If you’re actively exploring the possibility of starting a consulting business, this is the perfect guide for you. Without wasting any time, let’s dive straight into providing some practical advice that can be easily implemented.
As businesses struggle to make up for lost time, the pressure on finding extra revenue continues. If you are looking exclusively at your sales team to drive KPIs like Monthly Recurring Revenue (MRR), you might be missing a major opportunity. Watch the video to learn how the shortcut to higher MRR runs through Customer Service. Ready to learn more? Click below to sign up for your free demo.
Do you know how to scale a consulting business? In this short guide, we are going to break down all you need to know about how to scale a consulting business. If you’re actively exploring ways to take your consulting business to the next level and want to accelerate growth, this is the perfect guide for you. We want to provide practical advice that can be easily implemented.
