The digitalization of businesses is growing at a rapid pace. Customers demand that products and services be available 24/7 throughout the year. Because of this demand, customer service chatbots are becoming increasingly popular among businesses. A chatbot is a software program that uses Artificial Intelligence and Machine language to operate. A customer service chatbot is being used in the e-commerce business for improved customer service.

Slack alternatives: why should you consider them and what are the best ones? There has never been so much talk about team collaboration software as nowadays. The world is witnessing a new working model and improving productivity while working hybridly has become high priority. Among so many options, we've noticed that organizations are looking for Slack alternatives.

Is WhatsApp secure for companies? Can employees carelessly discuss work-related matters via WhatsApp? WhatsApp users were caught by surprise last year when they learned that some of their data is shared with Facebook. Millions of users received a notification about the platform’s Privacy Policy Update in 2021. But the news triggered a question: how secure is WhatsApp and is it actually secure for companies? The reactions were diverse.

We are excited to announce the launch of Rocket.Chat’s Instagram Direct App, enabling businesses to integrate their Instagram Business account with our Omnichannel solution. The new integration helps businesses build relationships with customers, facilitating a conversational commerce experience in Instagram DM and providing a single omnichannel platform for the various consumer touchpoints.

The educational sector is currently going through major changes. The pandemic has made all education switch online for a while - and this was a wake-up call for many schools and universities to start investing in software for education. It is evident that the whole education system is lagging behind when it comes to digital transformation. However, the pandemic kick-started the growth of the EdTech market, which is expected to reach $404B by 2025.

Student collaboration tools are becoming increasingly important in contemporary education. When students collaborate, they are engaged in the learning process. Thus, collaboration in the classroom can lead to improved learning outcomes. However, student collaboration takes many forms today. Since digital education is being introduced to schools and universities, a new way to collaborate outside the classroom had to be designed.

Digital transformation in the public sector is already a reality. More than ever, public sector organizations are becoming aware of their need for digitalization. Even so, change is not always easy since public-sector organizations have high standards and specific requirements for online solutions. Data privacy is government agencies’ top concern; they’re the ones that should set the bar when it comes to protecting users’ information.

Rocket.Chat 4.4.0 brings more improvements and new features for better admin and user experience. Let's see what's new with the latest Rocket.Chat edition. 🚀 Please visit the official release notes for the whole list of improvements and bug fixes.‍

Open source software is making its way into education. Even though using open source software for educational purposes is nothing new, we observe an increased demand for it across higher education institutions. Why now, and why such a surge in interest? Well, there is hardly any industry that didn’t experience an impact made by the pandemic. The conclusion across the board is almost unanimous: the future is digital, and it’s approaching us at a greater speed than ever before.