Teams | Collaboration | Customer Service | Project Management

Rocket.Chat

IN THE DARK: How To Prepare Your Customer Service For The Next Facebook & WhatsApp Outage

On October 5th, the world went silent for 6 hours. 🤐 The world’s top 3 social media and communications platforms were shut down completely. Suddenly, we couldn’t reach ANYONE! WE WERE CUT OFF FROM THE WORLD. What did this mean for customer support teams? Since the main reasons why customers contact businesses on WhatsApp and Facebook Messenger are sales and customer service, it is inevitable that organizations across the world lost money during the outage.

5 benefits of optimized business communication

Communication, communication, communication: so much of our lives revolve around it. It’s no different in the business world. Organizations need to effectively communicate with their customers and partners to excel at what they do. But first, business communication within the company needs to be efficient to increase employees’ productivity and engagement. With hybrid work models being implemented across the board, the way we communicate at work has also changed.

6 steps to effective collaboration in the workplace

Effective collaboration in the workplace is something that all employers strive for. Not only is it a great way to make employees feel more connected to their organizations, but it is also a powerful tool to increase the overall quality of end-products and services. However, many organizations still haven’t unlocked the full power of team collaboration. And this is no wonder since effective collaboration calls for thoughtful leadership, good communication, and other important factors.

Node.js VM - Isolating our Apps from the Core Engine

As a JavaScript developer, one might know that Node.js is built on top of Chrome’s V8 Engine, giving us a way to run a JS program extremely fast by compiling it to machine code directly. This in a way gives V8 the role of an Operating System, running on top of your OS, similar to how you might imagine a Virtual Machine running.

The Great Open Source Debate

Tune in as we bring together the greatest minds in open source for a no-holds-barred conversation on the biggest trends in the field today. We are dedicated to sharing open-source knowledge The debate follows an 'agree or disagree' format where, for each statement, the experts need to talk it out until we get some answers. Here’s an example: Open Source creates innovation, not finished products Open Source is not beginner-friendly and has a steep learning curve The experts will weigh in and the audience will get a chance to join the conversation in the live chat.

10 Biggest advantages of open-source software

Sara is an SEO Strategist at Rocket.Chat. She is passionate about topics around digital transformation, workplace experience, open source, and data privacy and security. Sara Ana Cemazar Open-source software is undoubtedly gaining traction. Even though the open-source community has been active in their promotion of open source advantages for years, there have never been more open-source projects in use than today.

Get closer to customers with the new Facebook Messenger App 2.0

We’re excited to announce the launch of Rocket.Chat’s new Facebook Messenger App, built to improve customer service efficiency on the go-to messaging app for over 1.3 billion worldwide users. The 2.0 version of the app is a more robust integration with new features that the 1.0 version didn’t offer, such as message automation and customization. This will enable Rocket.Chat users to streamline their customer service efforts while building an exceptional customer experience.

7 reasons why team communication is important in the workplace

Team communication is one of the most fundamental aspects of collaboration. Communication in teams is more than just efficient work. It allows everyone on the team to be educated on any topic that may affect their work. Moreover, it develops trust, builds camaraderie among the team members, boosts morale, and helps employees stay engaged in the workplace.