Supervisor View in Messaging & Live Chat
Allow your Supervisors to have a birds-eye view of all active chats. Your supervisors will be to also "Whisper" and train their agents in real-time.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
TeamSupport
TeamSupport Legacy Chat VS. The New and Improved Messaging & Live Chat
We have made some wonderful improvements to our chat functionality. If you are currently using our Legacy chat feature, we would like to introduce you to the New "Messaging and Live Chat" tool.
Auto Translate in Messaging and Live Chat
Do you have a customer reach that goes around the globe? Allow your chat agents to speak in the language of your customer.
Messaging and Live Chat Integrations
Do you have a CRM or another system that you want to push or pull information from? Messaging and Live Chat integrates with several systems to make sure your chat agents and other members of your team have visibility of every chat.
The New Enhanced Jira Integration (Coming Soon)
Get a first look at the new TeamSupport Jira integration. Take advantage of new features like: This feature is coming soon! Please reach out to your Account Executive or Customer Success Manager to learn more.
Chatbots: Empowering Customer Service Amid Turbulent Times
Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. At the same time, chatbots are solving a very real problem taking place today: of a decrease in available customer service agents and positive customer experiences due to an economic downturn. Some of the biggest corporations in the world are experiencing layoffs.
How to Create and Utilize Ticket Templates
Create Ticket Templates that can automate and optimize your workflow in TeamSupport. Gather the right information the first time by populating customer and agent-specific templates.
Track Billable Hours in TeamSupport
Do you track support hours or charge by the project or for your services? You can easily track this in TeamSupport. Take a look!
Reporting and Dashboards in TeamSupport
Create dynamic reports in TeamSupport to assist you in making proactive decisions for your team and your customers.
Create Tasks and Manage Projects in TeamSupport
Are you having trouble assigning tasks or getting the right people around the table to work on a project? Using the Task module in TeamSupport can help you make sure that work is being completed for short-term and long-term tasks.