Answer vs Guide Bot
Which bot is right for you? Take a look at the benefits of using a Guide Bot or an Answer Bot..or maybe both!
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
TeamSupport
TeamSupport Product Roadmap Webinar
Get the scoop on what's next at TeamSupport and see how those improvements will power your business.
Drill Down and Jump To Functionality in TeamInsights
Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.
Drill Down and Jump To in TeamInsights
Drill into the Insights of your reports and dashboards to get to the bottom of trends and specific tickets that your team might be working! Populate pop ups of ticket lists and get to the details that you want to see in your reporting.
Users, Permissions, and SSO in TeamSupport
Take efficiency to a whole new level with User details and permissions.
2023 New Jira Update Setup Video
This tutorial is to help guide anyone who is interested in implementing our new Jira integration with TeamSupport. Some new features to expect from the Integration.
Using a Knowledge Base in TeamSupport (Detailed)
Here is a more in depth walkthrough of how to use the Teamsupport knowledge base and how to give your customers the ability to self-serve on our customer hub.
The Secret to Data-Driven Customer Support Success
The data collected in your customer support department does not begin and end with customer support personnel. The benefits of the data collected here touches every other aspect of your business including hiring, product support, marketing strategy, and more. Your customer data is an incredibly rich source of information, particularly if your communication channels are optimized for customer use.
Messaging and Live Chat: Salesforce Integration
Are you using Salesforce for your Sales or Support teams? We can help make sure your chat agents have all the information straight out of your CRM. Also, seamlessly pass information into Salesforce after every interaction.
Staffing Analytics in Messaging and Live Chat
Need to know how many people you need to man your chat? Take a look at our analytics to understand.