Teams | Collaboration | Customer Service | Project Management

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Building an AI-Ready Zendesk Help Center

About the AI User Group: The A.I. User Group Welcome to the A.I. User Group – a dynamic hub for Zendesk customers eager to dive deeper into the world of Artificial Intelligence. Organized by Zendesk users, for Zendesk users, our mission is to foster a vibrant community focused on learning and sharing insights. We aim to be a resource for everyone, from seasoned Zendesk users to casual enthusiasts, even those pressed for time but curious about AI.

10 employee engagement metrics you should be tracking in 2024

Maintaining employee engagement is crucial for the success and stability of a company. Employees who are interested in their jobs are more likely to be efficient and less likely to quit, which is good for the business. Here’s a comprehensive guide to the key employee engagement metrics every organization should track, complete with current statistics and formulas for calculation.

What is Live Screen Monitoring?

The rise of remote and hybrid work setups has necessitated innovation to manage geographically dispersed teams. Monitoring software emerged as a potential solution, offering employers a window into employee activity on work devices. However, this technology raises many questions about privacy and its implications for company culture. According to a report, 68% of managers argue that monitoring improves performance, but most employees disagree.

Level up your org charts with Miro: Types, tips, and templates

Can your org chart fit on an 8.5-by-11-inch piece of paper? Chances are, it can’t. Yet, many companies still try to create their org charts in Word or Powerpoint. If your organization is more dynamic than static, it’s time to level up. An org chart is a map of relationships. At a basic level, it illustrates who is responsible for what and whom. There are many types of org charts to choose from, depending on your company size, structure, and preferences.

ITIL Service Lifecycle: 5 Stages of the ITIL Service Lifecycle

The ITIL (Information Technology Infrastructure Library) service lifecycle is a structured framework designed to manage IT services effectively. With the advent of ITIL 4, this framework has been modernized to meet the evolving demands of the digital age. ITIL 4 encompasses all aspects of IT service management (ITSM), guiding organizations in aligning their IT services with business goals.

Instant Messages and Cybersecurity within Modern Businesses

Businesses worldwide are prone to relying on instant messaging (IM) systems in order to communicate with team members and increase productivity levels. As businesses begin to use remote working systems, IM is important in order to offer effective communication amongst teams. In this article, we will look into the role of instant messaging within businesses, different cybersecurity concerns involved within IM, and the future of businesses using IM internationally.

HIPAA compliance: Privacy, protections and what you need to know

HIPAA has been in force for almost three decades, but it’s never been more relevant than today. The number and cost of data breaches is growing. Healthcare regulators are scrambling to catch up with AI. Public health agencies are “addressing a diverse array of issues among an increasingly polarized public”. Amid all this, companies have a critical role to play in protecting sensitive data. One area that’s increasingly under scrutiny is HIPAA compliance.

Project Evaluation: A Complete Guide

Evaluating a project is key to understanding its performance and ways to improve. By checking how a project measures up against its goals, organizations can spot areas that need a boost, use resources more effectively, and make smart choices for future projects. A pre-project evaluation is a critical step before initiating a project.

Optimizing HR: A Guide to Process Improvement

A quick search on LinkedIn will show that businesses are at their most experimental when it comes to understanding employee needs as a puzzle piece to overall business growth. Companies now understand that their HR teams can play a larger role in employee efficiency with a deliberate overhaul (or at least tweaking) of traditional HR processes. In this post, we’ll show you how your HR teams can approach process improvement in HR workflows in four steps.