Should your boss use AI to measure your performance? Should all knowledge workers become prompt engineers? Dr. Li answers our pressing questions about the future of AI.

Is your team delighted and motivated, or are there signs of unhappiness that you’re missing? Employee happiness and morale are essential to keeping productivity high and retaining your best talent. However, even the most engaged teams can sometimes face low morale. In this article, we’ll go through some of the most common signs that your employees might be unhappy to help you prevent it from escalating into bigger issues.

Healthcare is the most targeted industry by malicious actors with an 8.2% increase in threat incidents since 2022 costing it an average of $10.93 million. Growing risky insider incidents and hefty regulatory fines indicate an urgent need for the industry to adopt a robust security system and gain strong control over rising data attacks leading to regulatory compliance breaches.

Navigating the options for call center monitoring software can be overwhelming — especially when there’s a new solution every day. But as overwhelming as this can be, not every solution is the right fit for your needs. Here, we highlight the top call center monitoring software choices. These solutions make real differences in day-to-day operations, helping call centers improve customer interactions and internal workflows.

As a small business, you may not have the resources to run a dedicated call center to service your customer base. However, customer support isn’t something you can compromise on either, especially as a small and growing company. Fortunately, there are many call center software for small business needs that can help your in-house agents handle customer calls and other related tasks efficiently. In this article, we’ll explore the 11 best call center software for small businesses.

The business world moves quickly, so managing your employees is essential. More and more people are working from home, with flexible hours and mixed work models. This means that back offices must deal with new issues that make it harder to stay busy and ensure everything runs smoothly. In 2023, the market for workforce analytics was worth USD 1.81 billion worldwide. By 2032, the market should be worth USD 6.04 billion, up from USD 2.07 billion in 2024.

Managing a call center with dozens, maybe even hundreds of agents, each day brings a fresh wave of customer inquiries, complaints, and support requests. Amidst the chaos, how do you ensure that your agents perform at their best, follow company policies, and deliver top-notch customer service?

In today’s globalized world, remote teams are more prevalent than ever. While this flexibility offers a multitude of benefits, fostering effective collaboration across geographical distances can be a challenge. To keep your remote team firing on all cylinders, it’s crucial to avoid common pitfalls that can hinder communication and teamwork. This blog will guide you through the key collaboration mistakes to steer clear of, equipping you to set up your remote teams for success.

A report from Harvard Business Review Analytic Services explores how companies are making strides with artificial intelligence.