The internet has completely transformed the way we communicate. The days of sending messages by pigeon or nervously waiting months to find out if a ship carrying your important information ever made it to its destination are long gone. Now, with just a few clicks, you can be chatting with a colleague half across the globe as though they were next door.

Breeze through your to-do list with the Pomodoro Technique—a time-management strategy that uses 25-minute work sessions and 5-minute breaks. By breaking work into manageable chunks, you can limit interruptions and reduce mental fatigue. Below we explain how the technique works, its benefits, and how to implement it for yourself. Do you ever feel overwhelmed by your to-do list and wonder how you’ll complete everything?

IT teams have shifted to center court of the organizational communication game. Not only are they still responsible for the infrastructure that allows business to get done, they’re now the architects of digital employee experiences, wielding the power to drive measurable business outcomes through strategic employee technology management.

Here’s the truth: hardly any ‘chat apps’ are left on the market. Today’s corporate messengers are not just about communication anymore. As business needs have evolved, group chat apps have become powerful collaboration tools. The chatting apps now mix team chats, audio/video calls, file sharing, and integrations with third-party apps, making them complete ‘work hubs’ designed to satisfy all business needs.

As a sales manager, your ability to track performance, identify trends, and make data-driven decisions can directly impact your team’s results. You’ve probably already discovered that HubSpot offers a wide range of reporting tools to help you monitor sales activities, assess team performance, and analyze key metrics. But while these tools are powerful, using them effectively requires more than just pulling standard reports.

As a sales manager, you need clear, actionable data that helps you make informed decisions. Key performance indicators (KPIs) are essential metrics that keep you on track, and building a dashboard in HubSpot can help you monitor these KPIs efficiently. Let’s get started with a simple dashboard.

Call center productivity plays a vital role in boosting your call center’s growth. The more productive your agents are, the better their output, which ultimately leads to higher revenues. However, with everything going on in a call center, measuring employee productivity rates can seem challenging. But don’t worry. In this article, we’ll cover what call center productivity is and highlight 10 vital call center metrics you can use to measure productivity.

Effective communication is the key to a positive and healthy work environment. With a well-connected, happy, and motivated team, goals are easily achieved and projects move forward with less friction. Yet many modern workplaces still struggle with poor communication. Misunderstandings, unclear requirements, and confusion about tasks are common in teams that lack harmony and proper ways of communication. All of this harms employee performance.