The customer support industry is constantly evolving, and software companies face a unique challenge in keeping up with technology in this increasingly digital world. SaaS businesses need a customer support software that keeps up with these changes, and can meet customer needs effectively and efficiently. TeamSupport was designed with this in mind. Our platform is dedicated to making ticketing agents’ lives easier, and helping software businesses do more with fewer resources.

Managing sales data from different platforms can be challenging, but Geckoboard makes it easy to visualize sales metrics from tools like Aircall, HubSpot, Intercom, and Zapier all in one place. With Geckoboard, you can track these sources on the same sales dashboard or, if it works better for your team, create separate dashboards that focus on specific areas. This flexibility allows you to monitor exactly what you need, whether you prefer a unified view or detailed insights across multiple boards.

As your company scales, your support team may not be able to scale at the same rate. SaaS businesses often can’t hire at the same pace of increasing customers. Often, when new employees are hired, they still need several months to ramp up and learn the product. Your ticketing agents are learning about the product and teaching customers about it at the same time.

As the new year approaches, product managers are preparing to set their teams up for success. While quarterly planning is a well-known strategy, executing it effectively can be a challenge. This blog will explore how to maximize your quarterly planning process in the coming year, ensuring alignment, adaptability, and continuous improvement. We’ll also highlight how Craft.io, your go-to product management tool, can streamline your efforts and enhance collaboration across teams.

In today’s competitive job market, attracting and retaining top talent is more challenging than ever. Organizations are constantly seeking ways to recognize and reward their employees’ hard work and dedication. One effective method for doing this is through merit increases.

Navigating the world of government contracting can be a challenging endeavor for consulting firms, especially given the complex regulations, lengthy procurement processes, and intense competition. However, by employing strategic approaches and leveraging technology, consulting firms can simplify these processes, enhance efficiency, and achieve business growth. Here are three tips for consulting firms looking to streamline their government contracting efforts and improve their bottom line.

In today's educational landscape, schools meeting their goals and achieve administrative excellence is more critical than ever. Effective performance management not only shapes the success of students but also empowers faculty and administrative staff. School leaders are now focusing on ways to systematically measure educational performance management through a combination of school-wide goals, individual faculty performance, and the successful delivery of school initiatives.

As startups experience rapid growth, operational complexity tends to increase. Multiple departments, expanding teams, and rising customer demands can create inefficiencies if processes aren’t properly streamlined. One effective way to manage growth while maintaining operational efficiency is by building a shared services group.

Ask any manager about their biggest pet peeve, and you’ll probably hear the same response: “Working with distributed and disconnected teams!” Honestly, who can blame them? With hybrid work becoming the new normal, managers are spending (read: wasting) more time reaching out to team members than getting work done. This shift is also contributing to gaps in communication, human errors, and missed briefs.

In recent times, social media search pages have been stormed by? This trend has sparked discussions about how emotionally attached people are at work and how engaged they feel. Many companies are now looking for ways to tackle this quiet sign of disengagement. The term what is quiet quitting has become popular among the genZ employees, especially after the viral TikTok post in 2022. It was able to capture media attention, and the term was all over media houses.