Teams | Collaboration | Customer Service | Project Management

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Alfie Wenegieme: How to get better at finance

Without financial results, we can’t see the impact of the decisions we make on our agency’s profit. In this episode we’re joined by Alfie Wenegieme, a seasoned chartered accountant with over 17 years of commercial finance experience. Alfie shares important metrics for us to understand, report, and improve on. We explore the fundamentals of agency finances, common issues agencies face, and tips for improving your team’s understanding of key financial metrics.

Enhance Your Product Portfolio Management with the Craft.io Progress Dashboard

In our post announcing the Craft.io progress dashboard, we pointed out that this new tool makes it easy for product managers to visually analyze their progress on virtually any product-related metrics and categories: quarters, sprints, products, teams, objectives, etc. Users can also filter this data in any way they choose for even deeper insights – for example, to review how consistently a specific team has completed its tasks on time over several quarters.

What Is Conflict Management? (And Why Should You Care in Customer Service?)

Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.

How to implement a governance framework that propels innovation

In today’s fast-paced business environment, innovation is the key to staying ahead of the competition. But focusing solely on acceleration and growth isn’t the solution: As you add staff, partners, and tools, you may be taking on additional security and compliance risks, creating bottlenecks in your processes ultimately hindering your own path to success.

Disney's Slack breach tells an important story

News of Disney’s alleged Slack breach shows what can happen when organisations trust centralised communications platforms that don’t use end-to-end encryption; if an attacker gets inside, they have access to everything. By contrast, in an end-to-end encrypted system, data is instead only accessible by specific cryptographically identified users and their devices. Hopefully the master storyteller can help organisations learn that relying on popular but insecure platforms is a catastrophic risk.

Get better team insights with Time Doctor's improved email notifications

As we strive to be more productive at work, being focused on what is actually important may make all the difference. At Time Doctor, we are thrilled to announce significant updates to our Email Notifications feature. These changes empower both managers and teams by giving deeper insights and increased efficiency in task and project management, by tailoring what you receive in your inbox to focus sharply on the information you need.

22 Best Productivity Techniques To Level-Up At Work

“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” Paul J. Meyer, the author, rightly said this. Productivity techniques are ways to improvise and revive your professional creativity and ingeniousness. In the world of work, where the morning starts with Slack or Skype and the day ends with a Zoom call, getting distracted is common.

The Best Remote Work Management Software in 2024

The need for effective remote work management software has never been higher, with more and more remote workers. These tools will help manage remote teams and ensure remote employee activity is monitored effectively for enhanced productivity and security. The all-inclusive guide will discuss the leading remote work management software in 2024 regarding features, benefits, and how they improve workforce management. Research shows that 60% of companies with remote workers use employee monitoring software.