Teams | Collaboration | Customer Service | Project Management

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The four pillars of high-performing teams

Have you ever wondered how Apple went from near-bankruptcy to $300bn+ in annual revenue? Or why Nokia was able to pivot its way through the smartphone era while Blackberry floundered? Or why Cisco routinely ranks top-five in the “Great Place To Work” list, and why 91% of staff feel their workplace is psychologically and emotionally healthy? It turns out these household names share a common trait that virtually any company can develop, regardless of size, industry or cash in the bank.

What is an ITSM Ticketing Solution: Streamlining Support

If you work in an organization with a vast customer base or intricate support operations, you know the critical role an IT service management (ITSM) ticketing tool plays. This intuitive system goes beyond mere automation, becoming the backbone of your support efforts ultimately benefiting the end-users.

Workforce Analytics - Definition, Working, and Benefits

Workforce Analytics is the new master in the current world. In any section, data and data analysis are considered supreme. The reason is that it helps find critical workforce management solutions and simplifies the information. Data helps in understanding complex details and makes them easy to comprehend. The process of interpreting or communicating the data is called analytics. Analytics are critical in businesses.

L'Oréal CEO claims remote workers lack passion and creativity

During his recent speech at the World Economic Forum in Davos, Switzerland, L’Oréal CEO Nicolas Hieronimus raised controversial opinions regarding the long-term viability and efficiency of policies allowing employees to work remotely. The continuing discussion over the post-pandemic future of workplaces benefits greatly from his viewpoint.

How good leaders use the power of slowing down to get things done

Slowing down may seem unusual in today’s fast-paced corporate environment, but experienced executives know that taking a step back can allow for the evaluation and improvement of situations. Well-known individuals like Jeff Bezos have supported this thoughtful approach to decision-making, and studies show that intelligent people tackle complicated problems more slowly but accurately.

Understanding Chinese Overtime: Calculation Methods and Legal Status in the US

Chinese overtime, a term that often perplexes both employers and employees in the United States, refers to a specific method of calculating overtime for non-exempt workers on a fluctuating workweek basis. This article delves into the intricacies of Chinese overtime, exploring its origins, calculation methods, and legal standing within the complex tapestry of US labor laws.

Build Visual Roadmaps with Craft.io's New Cover Image

Roadmaps are key for keeping everyone on your team headed in the same direction by communicating the strategic direction of your product. This is why we decided to take one step forward by introducing our new Cover Image Feature that empowers product managers and teams to create roadmaps that not only showcase their plans but also provide a visual and intuitive understanding of what's ahead. ABOUT CRAFT.IO.

Help Desk for Education - Why You Need One and What to Look For

When thinking of a help desk, the immediate association often leans towards IT teams or businesses dealing with customer inquiries. However, the utility of a help desk goes beyond these realms, proving valuable for any organization handling requests or inquiries. A help desk for education can help streamline requests no matter where the requests come from. In educational institutions, a help desk serves dual purposes.

Zoho Projects - The complete project management software

Zoho Projects is an online project management tool that lets you plan, track and collaborate with ease. Effective project management software helps you organize your work, communicate with your team, and achieve your project goals, irrespective of whether you're a team of 5 or 500. Zoho Projects does this and more. It's a hassle-free tool that has a simple, easy-to-use interface, and a mobile application that facilitates your projects from anywhere, at any time. With task and issue management, time tracking, interactive feeds and forums, built-in analytics, document management, and budget tracking, Zoho Projects is the complete cloud-based project management solution.