Spring has sprung, and so have the G2 Spring Awards 2021. The results are in, and we’re proud to say we’ve been recognized across four categories for a total of eight awards. As ever, we take great pride in being included in the G2 awards, as they represent the democratic voice of real software users rather than the subjective opinion of a handful of analysts.
Reports show that almost 70% of freelance workers handle about 4 projects at one time. This means freelancing work involves communicating with multiple people on different deliverables, creating outlines for each of these projects, creating schedules to be on-time, invoicing for each work done, and much more. This is a huge chunk of administrative work that every freelancer goes through. It may read easily on paper, but it can take a toll on you if you are not organizing your work.
Good customer service is the key to business success: A PwC customer experience report even found that customers are willing to pay 16% more for premium service. More importantly, one-third of customers will walk away from a brand they love after a single bad customer service experience. So, what does stellar customer service look like in 2021? According to the same PwC report, 80% of U.S.
Our Omnichannel solutions allow companies to chat in real-time with the customers visiting their website. Now, for the second year in a row, Rocket.Chat is on the Capterra’s Live Chat Shortlist Report as a Top 20 Most Popular Live Chat Software. This recognition as an Established Player in our field is a result of our continuous efforts to improve the Omnichannel solutions to streamline your communication with your website visitors.
