An absence management policy is a set of guidelines and procedures implemented by an organization to effectively manage employee absences. This policy outlines the procedures for reporting and managing various types of absences, including sick leave, vacation time, personal leave, and other types of time off. Employee absence can really hurt how much work gets done, how well customers are helped, and how safe the workplace is.

As a popular business messaging solution, Slack is well-suited for general collaboration, particularly among smaller teams. Though the platform does offer several advantages — it’s user-friendly, it supports team collaboration, and organizations don’t have to manage the software or infrastructure themselves — there are certain areas where this SaaS solution falls short. Chief among them? Built for general business collaboration, Slack struggles to support mission-critical work.

Effective communication is essential for smooth operations, team cohesion, and customer satisfaction. The retail industry may face communication challenges due to its dynamic nature and diverse workforce. These challenges can include: However, implementing some or all of the strategies highlighted in this article will benefit communications between your employees and customers, your employees and their colleagues, and your employees and those in the head office.

Businesses today cannot afford to lag in response times or fumble with clunky support processes. That's where the magic of simplified ticket management comes into play. Enter TeamSupport: a game-changing support ticket system that is revolutionizing the way support agents interact with customers, emphasizing ease of use, personalized support, and operational efficiency.

From Smart Answers powered by GenAI to streamlined survey sharing, engaging intranet video and audio, and beefed-up recognition analytics, here’s what you need to know about Simpplr’s latest release.

When expanding your business, sometimes finding the right talent can be challenging. You can hire a full-time employee or find the best freelancer for the job. This blog post discusses five simple steps to hire a freelancer that will fit your needs!

Victor Figueroa, Farmers Insurance Agency Owner, was building out a sales call center when he realized his old whiteboard wasn’t quite up to the task. He tells us how switching to a real-time TV dashboard has ignited a competitive fire in his sales team. At the end of summer 2023, Victor had the chance to scale up his office space. He wanted to take this opportunity to expand not only the floor plan of his new office but also the way his team worked.

Welcome to the era of AI business process automation, where cutting-edge technology is transforming the way we work. Staying competitive means finding innovative solutions that streamline workflows and boost efficiency. That’s where AI comes in. By harnessing the capabilities of artificial intelligence, businesses can automate repetitive tasks, reduce human errors, and free up valuable time for more strategic endeavors.