Teams | Collaboration | Customer Service | Project Management

zendesk

Here's why AI is the key to more empathetic customer experience

Jul 11, 2023 By Cristina Fonseca In Zendesk

No two customers are alike. Just as no interaction with any one customer is always the same. Various factors, both within and outside your control, can influence a customer’s emotions and require a different approach. With artificial empathy, you can now tailor experiences to how a customer is feeling at any given moment.

Read Post
InvGate

InvGate Service Desk and Microsoft SCCM Integration to Boost IT Support

Jul 11, 2023 By Melisa Wrobel In InvGate
If you are looking for a way to optimize your IT Service Management (ITSM), InvGate Service Desk and Microsoft SCCM integration might be what you need. By combining these powerful tools, you can use the potential of the data located in your Microsoft SCCM instance to boost your Service Management. Join us as we delve into the benefits and step-by-step setup process of integrating InvGate Service Desk and Microsoft SCCM to revolutionize your IT support services.
Read Post

Manage Recurring Work with Retainers in Scoro

Jul 11, 2023 By Scoro In Scoro
In this video, we'll show you how to plan, track, and invoice retainer projects in Scoro. Retainers are long-term partnerships where a client pays a fixed sum for a set number of hours or deliverables each period. While you enjoy a predictable revenue stream and workload, your client secures a strategic partner to help them achieve long-term goals. To set up a retainer in Scoro, simply toggle the switch to retainer when creating a new project.
View Video

How to promote a burnout-free workplace - Shauna Nuckles - Advocation

Jul 11, 2023 By Teamwork In Teamwork
Shauna Nuckles, founder of Advocation, joins the podcast today to discuss how unhealthy work practices led to her own medical crisis. She discusses the three types of burnout, as well as the tactics she uses with her team to help agency leaders have honest, transparent conversations to promote a stress- and burnout-free workplace.
View Video

Troubleshooting Microsoft SharePoint

Jul 11, 2023 By Exoprise In Exoprise
In this tutorial video, we’ll be walking you through troubleshooting Microsoft SharePoint issues for end users, utilizing CloudReady Synthetics and Service Watch Desktop and Service Watch Browser. Any performance or accessibility issues with SharePoint are extremely impactful to end users. There is also the support cost to consider as most organizations using SharePoint heavily have dedicated app owners focusing solely on making sure SharePoint is working optimally.
View Video

AI Tools, Concerns, and Possibilities with Carolyn Clark & Shaun Randol

Jul 11, 2023 By Simpplr In Simpplr
This episode features an interview with Carolyn Clark and Shaun Randol. In this episode, Amanda, Carolyn, and Shaun take on the vast world of AI. They discuss how they use tools like ChatGPT in their everyday lives, the role AI plays in internal communications, and security and ethics concerns in this new landscape.
View Video
Simpplr

Finding an equilibrium between doomsday and enlightenment with AI

Jul 11, 2023 By Amanda Berry In Simpplr

Hardly a day goes by without mention of ChatGPT and AI. It’s all around us in media and conversations. Join us as we talk to Carolyn Clark, VP of Employee Experience Strategy at Simpplr, and Shaun Randol, EIC of Digital Publications at LAM Research and find out about life after ChatGPT, how the communication landscape might look in the future, and how AI could influence the employee experience.

Read Post

Copyright © 2026 OpsMatters™. All rights reserved.