An updated knowledge base is essential to an organization's self-service offering. But keeping it updated is no easy task. What if you could have artificial intelligence work for you and help you with Knowledge Management? That's what InvGate Service Desk Knowledge Article Generation feature does! The Knowledge Article Generation feature allows you to transform service incident resolutions into knowledge article drafts in under 30 seconds (based on internal testing). The result? Time savings for help desk agents and updated knowledge base for the rest of your employees.

In our third episode, we are happy to welcome Chris Mills, our Head of Customer Success for EMEA, to tell us everything about how a CS organization can take the most out of Slack, along some specific use cases that make his work as a leader easier.

A powerful feature of We360.ai is that it provides insightful analytics based on employees' mouse clicks and keyboard presses. With Activity, you gain comprehensive visibility into employee productivity and engagement levels, allowing you to track and analyze work patterns effortlessly. Optimize workflows, identify areas for improvement, and enhance overall productivity with We360.ai's Activity feature.

In this 8-minute video, we’ll get to know some basics about Assets in Jira Service Management Premium. Assets is the name for the Asset Management feature included with your Jira Service Management subscription. You’ll learn about how Assets are structured and configured, understand some core concepts to get going, and see some examples of how this could look for your teams. Managing Assets in Jira can help reduce overall cost and effort by bringing more of your folks into a single ecosystem, allowing for greater communication and simpler management of your Assets.