Would you like to offer an external portal to an unlimited number of users and customers? With new styling and improved performance, our Mobile-Friendly customer applications offer your external users seamless access to a central hub for tickets, webforms, articles, and useful links. Our Mobile-Friendly Applications are included with any subscription to OneDesk, including an unlimited number of customers or external users at no additional cost. Below are some useful features available with our MFA.

Flex schedule allows workers to set hours that suit them, improving health, productivity, and work-life balance. Today, it’s changing the way we work. For employees, they can help them balance work and personal life better. For employers, they can be a great way to increase productivity and attract the best workers. With 81% of workers preferring flexible hours, it's a win-win solution. So, for that reason, I’ll discuss — Let's make your day better. Ready to start?

Eager to protect your business from insider threats? Discover why real-time alerts are key to keeping your business same. Find out how Insightful's real-time alerts can safeguard your company.

Staff augmentation is a flexible outsourcing strategy that allows companies to add specialized talent to their teams as needed. Rather than hiring permanent employees, businesses can temporarily “augment” their staff with skilled professionals from an external provider to fill gaps, complete projects, or support ongoing tasks. This model enables companies to access talent quickly, optimize costs, and stay competitive in a fast-changing business environment.

You may express thanks at a daily standup or tag a thank you at the end of a work-related message, but sending an appreciation email to an individual employee to personally thank them can bring a smile to their face, and also benefit the business. A simple way or gesture of saying ‘we appreciate you’ can significantly boost employee morale, foster a positive workplace culture, and encourage greater productivity.

Just announced, the IDC MarketScape: Worldwide Team Collaboration Applications 2024 Vendor Assessment (doc, October 2024) recognizes Slack as a Leader. “Slack enables an ease of channel-centric collaboration across different modalities in a way that few products can,” said Wayne Kurtzman, IDC Research Vice President of Collaboration and Communities.

Did you know that nearly 55% of IT leaders say they waste resources because of bad capacity management? Every tech dollar matters in today’s business climate so improving IT capacity management is key. It helps you use your digital assets to their best. This way, you can meet your business needs today and plan for tomorrow’s, keeping your operations efficient and sustainable. In this article, you’ll learn about the important parts of IT capacity management.

Customer experience (CX) has emerged as a crucial influence on market share among banking organizations. Financial institutions that invest strategically in CX achieve 2.5x higher wallet share and 1.9x higher customer satisfaction scores compared to their peers. 93% of banking organizations view CX as their primary competitive differentiator, which highlights the importance of a superior CX. However, there’s a crucial gap in how banks approach CX enhancement.

Are you looking to create a knowledge base? You don’t know where to start? Well, let me tell you that you’re in the right place. A knowledge base (KB) is a central tool within the scope of Knowledge Management. It can be a game-changer if you’re looking to improve self-service support, reduce repetitive support tickets and questions, and improve overall information sharing among employees.

Yohan Lobo, Senior Manager, Industry Solutions, M-Files, has been featured in Global Data to discuss how Artificial intelligence (AI) has emerged as a crucial enabler of such transformation in the financial sector. Read the full article on How AI is transforming customer services in the financial industry - GlobalData. "Data and trust are at the heart of delivering efficient services and contributing to business longevity; however, inconsistent customer service can erode this progress.