Teams | Collaboration | Customer Service | Project Management

Did you know that satisfied employees lead to satisfied customers? The Zendesk #EXTrends 2024 report shows how AI, easy-to-implement tools, and a focus on security are reshaping the workplace and the employee experience as we know it. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.

New tools and processes can transform your workflow. Especially when they’re well communicated, properly tested and correctly implemented. Successful change management motivates your team to adopt new practices. And makes them productive and happier - now and into the future. In this episode, we’re joined by Claire Quansah, an ops expert in the agency space with nearly two decades of experience. Claire shares the steps to consider when implementing change within your agency. She gives advice on how to promote continuous improvement and set your team up for success.

38% of agencies struggle with frequently overservicing clients. Of the 500+ agencies surveyed for the 2023 State of Agency Operations Report, 44% also said that client demands have become tougher to meet. Are you finding clients more demanding? Is overservicing happening more frequently in your agency? If so, 2024 can be different on both fronts.