Teams | Collaboration | Customer Service | Project Management

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How To Increase Operational Efficiency For a Productive Output?

Companies who are interested in increasing their operational efficiency are aware of the direct effect it has on revenue, earnings, and levels of customer satisfaction. According to the findings of the Annual Global CEO research, 72% of 1,400 global CEOs said that to increase their revenue, they prioritize and rely on operational efficiency.

Multiple SLA Policy: Creating SLAs for Different Help Desks

It’s well known in the ITSM world that Service Levels Agreements (SLAs) are critical for any company that wants to offer outstanding customer service for internal and external clients. However, organizations often face a problem when they have to create them for different help desks. But worry not because that’s why multiple SLA policy is here for. This practice allows you to segment your SLAs according to the different help desks your company has.

Agile PMs Guide To Leads And Lags In Project Management

Leads and lags in project management are simpler concepts as compared to the other concepts in the market. But if you are just starting off, this might be very confusing for you, majorly when used as a network diagram, etc. The market requests and business needs are noticeably growing and expanded continuously over the decade. This growth is causing technological advancement in the industry.

The Ultimate Guide to Net Promoter Score

Measuring your Net Promoter Score (NPS) is the most effective way to gauge customer satisfaction. NPS dates back to 2003, when Fred Reichheld, a partner at Bain & Company, introduced a novel way of measuring how pleased your customers are with the products and services you deliver. If you’re unfamiliar with NPS, this guide will help you understand what NPS means and how you can use NPS for your business growth and to improve customer satisfaction.

Everything You Need To Know About Corporate Event Planning

The time has come: you have been given the green light to organize a significant event for your company, one that will leave employees feeling motivated and energized. That’s fantastic! However, if event planning is not often part of your responsibilities, you might be finding yourself in a stressful situation.

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Why Your Company Should Streamline Business Processes

When you streamline business processes, you increase operational efficiency and productivity by eliminating unnecessary steps. It all comes down to having the right tools in your corner. You do not need an extensive technology stack to make massive strides in streamlining processes. A single workforce management platform for unifying workflows can make all the difference. Straight off the bat, here are five key tips for streamlining business processes.

8 ways to fortify cyber security while working remotely

In 2020, companies were pushed to adapt to an unprecedented global pandemic. They shifted rapidly from an office-based workforce to a remote one. And with that went the protection of having employees connected through on-premise secure servers, which called for a remote work cyber security infrastructure to be installed. Employees had to configure the official devices through their home networks, and the IT department had to work at scale for remote work cyber security.

5 Tips On Designing And Scheduling A Meeting Agenda With Project Management Software

When it comes to planning and scheduling meetings, most people rely on their intuition. However, this approach may not be the best way to go about things. In fact, using intuition alone can lead to disastrous consequences when it comes to meeting planning. That’s why it’s important to use an agenda planner or a project management software to help you with this task. Here are five tips on how to design and schedule a meeting agenda with these tools.