Teams | Collaboration | Customer Service | Project Management

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What Is Agile Auditing & How To Get The Most Out of It?

Basic compliance auditing has been carried out the same way for many years. Create an audit plan, complete it, review the audit results, and so on. However, in recent years, the traditional methods have proven to be too time-consuming and rigid, with little to no room for open communication between the stakeholders. Customers and executives need greater assurance about their critical assets in today’s dangerous cyber landscape.

Basecamp 4 NEW Feature - Just Following

Basecamp now makes it easy to stay in the loop of a project, without getting all the notifications. “Just following” allows people to have access to projects and participate without being overwhelmed by notifications that aren’t necessarily relevant to them. You can change people’s access type any time. If someone’s “on the project”, their avatar shows up on the project card, and they’re automatically subscribed to the Campfire chat room. If someone’s “just following”, they aren’t listed on the card, and they’re only notified if someone directly @mentions them or assigns them something.

7 top tips for increasing productivity at your contact center

Like most companies, contact centers want their employees to be as productive as possible. But asking the world of them is unrealistic and counter-productive. Call centers frequently experience high rates of burnout, staff disengagement, and attrition, which can often be attributed to difficulties in managing productivity. And in the wake of the pandemic, these issues have magnified due to the transition to remote work.

OneDesk - Email Settings

Overview of email settings including email queues, outgoing channels, filters, and more OneDesk combines Help Desk & Project Management software into a single application. OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

What is a Tier 0 Help Desk?

IT support and service delivery mechanisms are changing. End-users are used to Amazon, Facebook, and Google levels of customer experience, so building a tier 0 help desk offering in your organization should be seen as a priority. Done well, this ground-zero level of IT support can empower end-users and help your agents to focus on more technical matters. But what is actually tier 0?

Are You a Toxic Boss? Signs Your Leader Habits Might Be Damaging Your Team

Toxic bosses are like the elephant in the room: they exist, but we don’t talk about them, even when we should be. No one deserves to be working under those conditions! Especially, if you’re like most people that spend the majority of your waking hours at work. It’s important to have a healthy and positive work environment in order to be productive and happy. Unfortunately, not all bosses promote this workplace culture.

Top 5 Common E-commerce Data Management Mistakes

81% of online shoppers look up products before purchasing. This is why it is crucial to have accurate and highly detailed product information on your eCommerce site. However, product content is just one element of eCommerce data management. It also requires the efficient collection, storage, and use of all data.

10 Free Project Management Software to Get Things Done!

The need for free project management software is more than important today because companies are innovating & expanding like there’s no tomorrow, bringing in new digital offerings to the market at an astronomical space. According to McKinsey, the rate at which companies are introducing digital products and services has advanced by 7 years globally! In such a dynamic and fast-paced work environment, keeping up with project deliveries has become a tall order for any project manager.