Find It Faster: Tips and Tricks for Using Enterprise Search in Slack
Locate what you need across all your conversations, apps, and data while staying in the flow of work.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
How to Talk to an Employee About Excessive Absenteeism
According to the CDC Foundation, productivity losses related to absenteeism costs employers $225.8 Billion each year, or $1,685 per employee. Excessive absenteeism in the workplace negatively affects workload distribution, team morale, and performance goals. To minimize the negative impact of absenteeism, it’s crucial to talk to employees about excessive absenteeism as soon as possible.
ITSM vs. ESM: Differences between IT and enterprise service management
Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as organisations look to optimise individual Employee Experiences. While both approaches aim to streamline service delivery and enhance team efficiency, they serve different scopes and purposes. Understanding these distinctions is crucial to making an informed decision on a solution that aligns with your service delivery goals and employee satisfaction objectives.
What is IT asset management? a complete guide
Get a clear view of your organisation’s tech landscape, so you can reduce risk, save time, and boost employee productivity with IT asset management.
How to ensure communication security: 8 proven strategies for protecting organizational data
Data breach costs average $4.44 million globally in 2025, making communication security a critical business priority. Organizations must implement comprehensive security strategies that address both technical controls and human factors.
Integrating Renewable Tech for Smarter, Greener Storage Facilities
Storage depots are getting intelligent and sustainable by embracing renewable technologies. With the help of solar panels, energy-efficient architecture, and water-conservation measures, the depots minimize the environmental effect and save on expenditure. The transition is beneficial both to the world and the customers by providing them with sustainable storage solutions in harmony with the values they hold about being green. Adding renewable tech is a savvy approach to addressing increasing demands for energy efficiency and sustainability in the storage business.
A Smarter Workday in Slack: How Teams Operate Faster with AI
Bringing AI in Slack to life, with examples for teams across your business.
Why doesn't my project bill match my team's hours?
'Billable Utilization' is what exactly? Plus, a handy calculator that does the math to earn you more.
Are you overloading your high performers?
Are your top performers carrying too much? One company found that 20% of employees were doing 80% of the work. With the right data, they fixed the imbalance and transformed their workplace. Learn how to build a smarter, more equitable team.
Knowledge Builder in action | Zendesk demo video
Meet Knowledge Builder — your shortcut to a smart, AI-ready help center. It scans your ticket data to spot the top user issues and blends that with your business context — think audience, brand voice, and more — to instantly create a ready-to-go knowledge base. No heavy lifting. Fast setup gets you automating with AI agents right away. Then, keep building from there. Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.