Teams | Collaboration | Customer Service | Project Management

Knowledge management is the ITIL practice that increases service desk resolution rates, and improves technical skills and everyone’s experience. Done well, a shared knowledge base will help technical teams and end-users. In this sense, knowledge base articles are a great way to build a library that provides valuable insights into how things work. By giving access to these articles, we are spreading resourceful information (a great asset!) across the organization.

Not meeting a deadline is not a death or life issue, but indeed it makes everything very complicated. Deadlines exist for a reason as they ensure that work is completed on time and that everyone is aware of what needs to be done and happy at the end of the day! Unfortunately, many employees do not take deadlines seriously, which can cause problems for the team as a whole. In this blog post, we will discuss 10 ways to get your team to respect deadlines.