If your business has not adopted IT customer service software, doing so should be a priority as part of your digital transformation.

Whether you’re an executive who just expanded your team or a designer embarking on a new project, change—while it can be exciting—is hard. One of its biggest hurdles is aligning multiple stakeholders on evolving goals, messaging, and strategy, a challenge so formidable that it often halts change right in its tracks.

In the world of youth activity centers, keeping kids engaged and active is paramount. Jackrabbit Technologies, a leader in management software for youth activity centers, has dedicated itself to this mission by ensuring their client support is unparalleled. In this blog post, let’s delve into how Jackrabbit, with a 100% remote workforce spread across several states and even Canada, managed to elevate its customer support from ordinary to extraordinary.

How do you handle a disgruntled employee without escalating the situation? No matter how experienced you are, unhappy employees can be tough to manage and can hurt team morale and employee productivity if not addressed properly. Understanding the root causes of dissatisfaction is crucial in resolving conflicts and maintaining a harmonious work environment. This knowledge equips HR professionals with the tools to address issues effectively and keep operations running smoothly.

Organizational leaders and business owners concerned about cybersecurity and productivity are facing a dilemma right now, asking themselves, “How can we build trust with our employees when we need to use employee monitoring tools?” After all, employee monitoring seems antithetical to building employer-employee trust, particularly when you consider that, according to a recent PwC survey, the lack of trust between executives and workers is only growing.

Have you ever wondered how B2B tech companies can improve productivity? The answer might surprise you. It lies in professional SEO services. Let's explore how these services can make a big difference. SEO, or Search Engine Optimization, is a game-changer for businesses. It involves techniques to improve your website's visibility on search engines like Google. When your site ranks higher, it gets more traffic. This increased traffic can lead to higher sales and more significant business opportunities.

Our integration with Microsoft Teams has reached a whole new level of proficiency. We’re pleased to introduce you to the InvGate Service Desk Virtual Agent for Microsoft Teams! It’s no news that you could already expand your support communication channels by integrating your service desk instance with Teams. Now, we’re adding new capabilities that leverage the possibilities Artificial Intelligence unlocks for IT Service Management to further improve the overall user experience.

Agree on simplified rules to keep things running smoothly while promoting fairness and equity.