Call centers are essential for many organizations since they assist and support clients. They respond to various inquiries, from bills and basic customer services to tech support and items. To deal with this, call centers often have strict ticket rules that ensure every customer problem is tracked, ranked, and quickly fixed. These rules help keep customer service organized, but they also show how important it is to have strong BPO management methods to keep an eye on things.

Growing threats have caused a grave security concern for organizations where data is at the center of business operations, including the Banking, Financial Services, Insurance industries (BFSI), and BPOs. The rising threat landscape indicates an urgent need to adopt strong countermeasures for threat mitigation and operational efficiency.

Employees leaving the organization isn’t considered a good sign as it disrupts work and costs money to hire new people. Calculating the attrition rate can help a business understand how many employees quit over time and how this can be improved. Once you know the number, you can find out why they’re leaving. Maybe the pay is low, there’s no room to grow, or the workplace culture is stressful. After finding the reasons, you can make the following changes to improve the attrition rate.

Healthcare is the most targeted industry by malicious actors with an 8.2% increase in threat incidents since 2022 costing it an average of $10.93 million. Growing risky insider incidents and hefty regulatory fines indicate an urgent need for the industry to adopt a robust security system and gain strong control over rising data attacks leading to regulatory compliance breaches.

A staggering 40% of workers admit to feeling overwhelmed by their workload according to a recent study by Atlassian. If this sounds familiar, you’re not alone. But what if there was a time management technique that could not only boost your productivity but also free up valuable time for the things you enjoy? Enter time boxing, a powerful method that empowers you to take control of your schedule and achieve your goals.

Are you looking for the top employee management software for your organization? We have got you covered in today’s list. Today, we will guide you through choosing the best software for managing employees for your business in 2024 with more insightful details. A good worker management system is needed in today’s complex and modern work atmosphere for organizations to optimally manage their employees, monitor workflow, and improve efficiency, productivity, and performance.

There are so many options out there if you decide to implement a time tracking solution in your company. We’ve made your work easier by presenting an in-depth review of the top 10 time tracking apps.

Time management is crucial for productivity. Crowe Global, a leader in financial services, uses TrackingTime to measure, analyze, and improve its performance. This tool has enabled the firm to overcome organizational challenges and standardize essential processes.

Time is the most critical element and when it comes to achieving goals, the value of time gets multi-folded. Now when workplaces are evolving with growing remote teams and businesses are striving to enhance employee efficiency in distributed work, managing workforce hours is important to maximize productivity in remote work.