AI Agents for Employee Service: 5 things to look for | Zendesk

🌟 About this video:
What should you look for in AI agents for employee service? This video covers five criteria to evaluate: knowledge coverage, permissions and security, ability to take action, channels and integrations, and measurable outcomes and cost.

Learn how AI agents differ from chatbots and portals, and how they can support employee requests across HR, IT, and onboarding—from answering benefits questions to submitting time-off requests and coordinating account setup. You’ll also see why human handoffs, clear permissions, and a focused first workflow matter when choosing an agent.

👉 Learn more about Zendesk Employee Service AI Agents: https://zdsk.co/4BDHtQ2

🎥 Timestamps

00:00 From employee request to resolution

00:25 What are AI agents for employee service?

00:55 AI agents vs. chatbots vs. portals

01:30 Common employee service use cases

02:20 Five things to look for before choosing an agent

04:20 Security and human handoffs

05:00 Start with one workflow and recap

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