Teams | Collaboration | Customer Service | Project Management

See how Zendesk Specialized Agents connect to Stripe to help answer billing questions and resolve issues without switching systems. In this demo, we use Custom Agent Builder to connect @stripe to Zendesk and define a workflow unique to your business. Specialized Agents can pull a customer’s Stripe profile into Zendesk and provide the right context for questions about charges, refund status, and subscriptions.

Getting stuck on an app issue shouldn’t stop a custom app from going live. In customer feedback, troubleshooting issues during live testing has emerged as the biggest barrier to finishing and publishing an app. That’s why we built the Test Mode Assistant in Zendesk App Builder. Test Mode Assistant is an AI assistant built directly into Test Mode. As builders test their apps with live data, it helps them move forward by.

Your business isn’t generic — and your AI agents shouldn’t be either. In this demo, Mike Keohane (Senior Director, Product Management) breaks down how Zendesk Specialized AI Agents — like the Refund Agent — come ready out of the box to deliver real, fast results for your customers. Instead of handoffs or starting over, Zendesk Specialized AI Agents instantly understand customer requests and seamlessly handle multi-system workflows in real time.

Your business isn't generic, so your AI agents shouldn't be either. Zendesk Specialized Agents are built to reason, make decisions, and complete real work — so you can spend less time in meetings and more time driving results. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Tailor AI agents to fit your business. Create Custom Agents for the policies, processes, and exceptions unique to your team. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

One AI agent can’t do it all. Outcomes take a workforce. Meet Zendesk Specialized Agents: Built for specific work, customizable to your workflows, and ready to turn intent into action. Generic AI had a good run. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Great customer service should feel effortless, like magic. Yet legacy systems and bolted-on AI leave support teams trapped in complex mazes of disconnected tools, missing context, and endless ticket transfers. Meet Zendesk Contact Center: Your direct path to an agentic contact center designed for complete resolution, not just routing. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Say goodbye to approval bottlenecks by assigning requests to a group instead of a single individual. With group approver, any member of the designated group can review and complete the approval—so requests move forward faster. The first group member to respond becomes the recorded approver, and all members receive notifications and visibility in Agent Home. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Getting value from AI shouldn’t require weeks of configuration. That’s why we’ve launched a new guided setup experience for Copilot’s Auto Assist. Admins are guided through three simple steps that take less than 5 minutes to complete:→ Connect internal and external knowledge→ Set access permissions→ Review and publish AI-generated procedures Less configuration for admins. More AI-powered guidance for agents to drive faster, higher-quality resolutions from day one.

For a luxury furniture brand built on relationships, service can't stop when the sale ends. See how Coco Republic transformed its customer experience with Zendesk - cutting phone wait times from over an hour to just 30 seconds, and lifting NPS by 70%.