Teams | Collaboration | Customer Service | Project Management

About this video: What should you look for in AI agents for employee service? This video covers five criteria to evaluate: knowledge coverage, permissions and security, ability to take action, channels and integrations, and measurable outcomes and cost. Learn how AI agents differ from chatbots and portals, and how they can support employee requests across HR, IT, and onboarding—from answering benefits questions to submitting time-off requests and coordinating account setup. You’ll also see why human handoffs, clear permissions, and a focused first workflow matter when choosing an agent.

Discover how Employee Service AI Agents go beyond answering questions to get the work done. In this video, see how an AI agent handles a personal data request by: Learn how legal teams can easily build these workflows using natural language in Advanced Action Flows and connect them to Employee Service AI Agents. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Tired of tracking down the right colleague every time you need help with reimbursements or internal processes? We’ve all been there. Discover how Zendesk's Employee Service AI Agents streamline internal workflows, automate answers to common employee questions, and provide fast, reliable support across your organization. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Discover how Zendesk's employee service AI agents go beyond answering questions to complete tasks directly within tools like Slack. In this video, see how AI agents handle employee requests from start to finish—whether instantly approving policy-compliant time off or routing leave requests to managers for manual review. Learn how HR teams can easily build these automated workflows using Advanced Action Flows.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Ever feel like getting access to basic software tools takes longer than completing the actual project? You’re not alone. In this episode of Office Confessions, we look at the frustration of slow internal approval processes and how to solve it. With Zendesk Employee Service AI Agents, your team doesn't just get answers to questions — they get real work done fast. Learn how Zendesk can help eliminate internal bottlenecks and empower your employees to move faster.

Stop making employees chase answers. Make AI complete the work. Introducing Advanced Action Flows for Zendesk Employee Service AI Agents—so employees can ask for what they need, and AI can orchestrate the systems, approvals, and workflows to resolve it. Beyond answers. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Planning your app’s layout just got easier! We're introducing App Designer, a new AI assistant in Zendesk App Builder that helps you shape and preview your app’s layout before building begins. Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.

Zendesk has added Jamf Pro and Microsoft Intune as data sync sources. Admins can sync computers and mobile devices from Jamf Pro and managed devices from Intune, into Zendesk IT Asset Management on a recurring schedule. In this demo, you’ll learn how to set up data sync with Jamf Pro, including a new user-friendly setup flow with AI-assisted field mapping. Keep your IT asset data accurate and up to date in Zendesk automatically to give agents the context they need to improve employee service experience.

Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.