Best Forecast Practices with Tymeshift I Zendesk and Tymeshift's Diving Deep Webinars

Best Forecast Practices with Tymeshift I Zendesk and Tymeshift's Diving Deep Webinars

Nov 20, 2023

Best forecast practices with Tymeshift
Free trial of Tymeshift 👉 https://zdsk.co/49vJdNq

In this webinar, learn more about:
🎯 How to set up your forecast
🎯 How to adjust your forecast for the best accuracy
🎯 Best practices for forecasting

Timestamps:
💡Intro

0:00 - Intro

00:29 - Overview

00:34 - Forecast & Usability

📊Workstreams

02:17 - Intro

03:34 - Shortcut to access Workstreams

05:12 - News on the Workstreams side

08:10 - Golden Rule for Workstreams

10:57 - Golden Rule 2 for Workstreams

🔮 Forecast

12:22 -Intro

12:31 - Shortcut to access Forecast

12:46 - Forecast Overview

14:51 - Forecast Best Practices

17:32 - Golden Rule: Forecast Accuracy

19:11 - How to import your own historical volume

23:09 - Inbound Volume & Requiring Staffing

30:01 - Volume Adjustment

31:35 - Excluding the Outliers

35:39 - Staffing Parameters

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