Best Forecast Practices with Tymeshift I Zendesk and Tymeshift's Diving Deep Webinars
Best forecast practices with Tymeshift
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In this webinar, learn more about:
🎯 How to set up your forecast
🎯 How to adjust your forecast for the best accuracy
🎯 Best practices for forecasting
Timestamps:
💡Intro
0:00 - Intro
00:29 - Overview
00:34 - Forecast & Usability
📊Workstreams
02:17 - Intro
03:34 - Shortcut to access Workstreams
05:12 - News on the Workstreams side
08:10 - Golden Rule for Workstreams
10:57 - Golden Rule 2 for Workstreams
🔮 Forecast
12:22 -Intro
12:31 - Shortcut to access Forecast
12:46 - Forecast Overview
14:51 - Forecast Best Practices
17:32 - Golden Rule: Forecast Accuracy
19:11 - How to import your own historical volume
23:09 - Inbound Volume & Requiring Staffing
30:01 - Volume Adjustment
31:35 - Excluding the Outliers
35:39 - Staffing Parameters
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