This video demonstrates how you can create instructions and a custom tone of voice for your advanced AI agent. For more information, see:

Using instructions to influence AI agent responses - https://support.zendesk.com/hc/en-us/articles/8357749291290

Customizing the persona and tone of voice for your AI agent - https://support.zendesk.com/hc/en-us/articles/8357758773658

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