Learn to configure clickable links for tickets and knowledge base articles in Zendesk Explore reports.

Timestamps:

00:05 Intro

00:40 Create clickable links for tickets

01:51 Clickable ticket ID formula: LINK("https://yoursubdomain.zendesk.com/agent/tickets/" + [Ticket ID converted to string],[Ticket ID])

02:47 Create clickable links for articles

03:20 Clickable article link formula: LINK([Article URL],[Article title])

Where can I ask questions?
Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://support.zendesk.com/hc/en-us/community/topics